AR/Collections Analyst

Ascendo Resources; West Springfield (MA); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Full benefits offered

Competitive hourly rate

Growth opportunities

Job summary

A leading nationwide distributor is seeking an Accounts Receivable/Collections Analyst to join its team in West Springfield, MA. This full-time role involves managing collections and credit processes while ensuring excellent customer service. Candidates should have at least 1 year of experience, strong communication skills, and proficiency in Excel. This position offers growth opportunities within a large organization.

Qualifications

• 1+ years of accounts receivable/collections experience preferred.
• Strong customer service skills are essential.
• Detail-oriented with organizational skills.

Responsibilities

• Manage accounts receivable and collections processes.
• Handle high-volume collection calls.
• Research and resolve customer payment issues.

Skills

Customer service

Communication skills

MS Excel

Organizational skills

Problem-solving

Negotiation skills

Job description

Location: West Springfield, MA (On-site)

Compensation: up to $22/hour | Full-time, Non-exempt | Hours: 8:00am – 4:30pm

About the Role

A leading nationwide distributor is seeking an Accounts Receivable/Collections Analyst to join its growing team in West Springfield. This role will support credit and collections efforts, ensure timely payment resolution, and deliver excellent customer service while collaborating closely with sales, distribution, and accounting teams.

Key Responsibilities

• Manage accounts receivable, collections, and credit processes in compliance with policies.
• Place and release credit holds and administer standalone payment plans as needed.
• Research and resolve customer payment issues, chargebacks, returns, and discrepancies.
• Process credit card payments and prepare invoice copies/statements as requested.
• Handle high-volume collection calls and provide outstanding customer service.
• Perform additional AR-related duties as assigned.

Qualifications

• 1+ years of accounts receivable/collections experience preferred (strong office or customer service backgrounds considered).
• Strong customer service and communication skills; comfortable with high call volume.
• Proficiency in MS Excel and ability to quickly learn new systems.
• Detail-oriented with strong organizational, problem-solving, and negotiation skills.
• Join a local AR team of 4 within a nationwide department of 25–30.
• Report directly to the AR Lead.
• Opportunity to grow with a fast-expanding organization following multiple acquisitions.
• Competitive hourly rate
• Full benefits offered through Ascendo
• Growth opportunities within a 3,000+ employee nationwide organization

Interview Process

• Video interview with AR Manager
• On-site interview with AR Lead

Seniority level

• Associate

Employment type

• Full-time

Job function

• Accounting/Auditing
• Industries: Motor Vehicle Parts Manufacturing