Accounts Receivable Specialist

Muskego; Muskego (WI); On-site; USD 42,000 - 65,000; Full time

Job summary

Inpro is seeking an Accounts Receivable Specialist to manage customer accounts, improve cash flow, and deliver strong customer service. You will work with customers, sales teams, and internal departments to resolve payment issues and ensure timely collections.

The ideal candidate is a proactive relationship builder with excellent communication, negotiation, and problem-solving skills, capable of handling multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent and relevant AR/collections experience.
• Experience with ERP systems and AR software is preferred.
• Strong communication and customer service orientation.

Responsibilities

• Manage assigned customer accounts and aging reports for collections.
• Contact customers via phone and email to collect overdue invoices.
• Document collection activities and account status updates.
• Collaborate with Sales, Customer Service, and Finance to resolve issues.
• Monitor credit holds and support release decisions when needed.
• Identify potential credit risks and escalate to management.
• Meet collection performance goals and improve cash flow.

Skills

Strong communication

Negotiation

Problem solving

Customer service

Time management

Education

High school diploma

Experience in collections / AR

Tools

ERP systems

AR software

Job description

Are you a skilled communicator who enjoys building relationships, solving problems, and driving results? We are seeking a motivated Accounts Receivable Specialist to play a key role in managing customer accounts, improving cash flow, and delivering exceptional customer service.

In this position, you will work closely with customers, sales teams, and internal departments to resolve payment issues, maintain positive business relationships, and ensure the timely collection of outstanding receivables. If you are proactive, customer-focused, and thrive in a fast-paced environment, we'd love to hear from you.

What You'll Do

Accounts Receivable & Collections

• Proactively manage an assigned territory of customer accounts using aging reports and collection tools.
• Contact customers regarding overdue invoices through phone, email, and other approved communication channels.
• Document collection activities, payment commitments, and account status updates.
• Achieve and maintain collection performance goals, including a current receivables percentage of 70% or higher.
• Monitor customer accounts for delinquency trends and escalate concerns as appropriate.

Customer Service & Problem Resolution

• Investigate and resolve invoice disputes, billing discrepancies, proof-of-delivery requests, and payment issues.
• Partner with customers to identify solutions that support timely payment while preserving positive business relationships.
• Provide customers with statements, invoices, account histories, and other supporting documentation as needed.
• Work collaboratively with Sales, Customer Service, Contract Administration, and other internal teams to resolve account-related concerns.
• Review and monitor customer credit holds and assist with release decisions when appropriate.
• Identify potential credit risks and communicate concerns to management.
• Recommend additional collection actions, including third-party collection placements when necessary.

What Makes You Successful

The ideal candidate is a relationship builder who combines strong communication skills with a results-oriented approach. You are comfortable having difficult conversations, resolving customer concerns, and balancing customer satisfaction with company objectives.

• Strong verbal and written communication skills
• Excellent negotiation and conflict-resolution abilities
• Ability to build trust and maintain professional customer relationships
• Strong organizational and time-management skills
• Analytical problem-solving and decision-making capabilities
• Ability to prioritize multiple tasks in a fast-paced environment
• Self-motivated with the ability to work independently
• Continuous improvement mindset with a willingness to embrace change and innovation
• Commitment to providing exceptional customer service

Qualifications

Required

• High school diploma or equivalent
• Previous collections, accounts receivable, credit, or related customer service experience
• Proficiency with computers and business software applications
• Strong attention to detail and follow-through

Preferred

• Experience in B2B collections or credit management
• Experience working with ERP systems and accounts receivable software

Reporting Structure

• Reports directly to the Accounts Receivable Supervisor
• Works closely with Sales, Customer Service, Contract Administration, and Finance teams

Why Join Us?

• Opportunity to make a direct impact on company performance and cash flow
• Collaborative and supportive team environment
• Cross-functional exposure with Finance, Sales, and Operations leaders
• Professional growth and development opportunities
• A culture that values initiative, accountability, and continuous improvement

If you are a driven professional who enjoys solving problems, building relationships, and delivering measurable results, we encourage you to apply.

Additional Postings available from Inpro