Credit & Collections Lead - AI-Driven & Team Growth

Breville USA, Inc.; Torrance (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation package

Employee discounts up to 50%

Health and wellness benefits

Paid parental leave

Employee assistance program

Job summary

Breville USA, Inc. seeks a Credit & Collections Supervisor to lead a NA team, assess credit risk, resolve complex account issues, and collaborate with Sales, CS, and Operations.

You will drive AI-based process improvements and ensure timely, accurate reporting across USA, Canada, and Mexico. Ideal candidates have a BA/BS with 5+ years in credit/collections, including supervisory experience, and strong Excel and D365 skills.

Qualifications

• Bachelor's degree (BA/BS) required.
• Minimum 5 years of Credit & Collections experience, including at least 2 years in a supervisory role.
• Experience managing customer claims across multiple claim types—promotional allowances, contractual deductions, returns, and pricing disputes.
• Advanced Microsoft Excel proficiency, including XLOOKUPs, pivot tables, and add-ins.
• Working knowledge of AI and automation tools preferred.

Responsibilities

• Evaluate the creditworthiness of new and existing customers for review and approval by management.
• Proactively manage potential credit issues, including customer non-payment and order holds, identifying risk trends and communicating findings with recommended action.
• Identify and resolve discrepancies with customer accounts, including reconciling major customer accounts with large volume of transactional data.
• Support the Credit and Collections Manager with financial reports and audit requests where accuracy and timeliness are key.
• Initiate AI driven process improvement projects to increase workflow efficiency and support the team with adoption of new AI tools in a rapidly changing technologic environment.
• Assist the Credit & Collections Manager in hiring, onboarding, and developing team members; directly supervise Credit & Collections Analysts, providing day-to-day guidance on account management, collections procedures, and claims processing to ensure tasks are completed accurately and escalations are flagged in a timely manner.
• Build and maintain positive relationships with customers across the North American region, serving as a responsive and professional point of contact for account-related inquiries.

Skills

Advanced Microsoft Excel

Microsoft Dynamics 365 (D365)

AI & automation tools

Education

Bachelor's degree (BA/BS)

Tools

D365 ERP

Job description

Breville USA, Inc. seeks a Credit & Collections Supervisor to lead a NA team, assess credit risk, resolve complex account issues, and collaborate with Sales, CS, and Operations.

You will drive AI-based process improvements and ensure timely, accurate reporting across USA, Canada, and Mexico. Ideal candidates have a BA/BS with 5+ years in credit/collections, including supervisory experience, and strong Excel and D365 skills.