Credit & Client Relations Specialist

ielfreight; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

IEL seeks a Client Relations Specialist to support IEL customer credit and AR processes, including setting up new customers, processing credit increases, and assisting the sales team with accounts receivable. This role collaborates with 2–3 teammates in the Accounting Department and reports to the AR Manager.

Responsibilities include entering data in IEL's TMS, evaluating credit with Experian and internal tools, guiding invoice timing, and monitoring past-due accounts.

Qualifications

• High school diploma or GED required.
• Basic knowledge of Microsoft Office.
• Some data entry and customer service experience.
• Works well in fast paced team settings.
• Ability to manage multiple tasks in a time sensitive environment with attention to detail.
• Complies with company procedures and can identify issues for escalation.
• Maintains a high standard of work product and professionalism.

Responsibilities

• Identify and prioritize incoming broker requests for new customer setup and credit increases.
• Enter customer setup information in IEL's Transportation Management Software (TMS).
• Analyze customer credit using Experian, Blue Book and Internet Truckstop.
• Coordinate with customers to optimize invoicing and payments.
• Communicate with management and brokers if a customer is high risk.
• Monitor past due accounts and contact brokers or customers as needed.

Skills

Customer service

Data entry

Teamwork

Multitasking

Detail oriented

Communication

Compliance awareness

Education

High school diploma or GED

Associate's Degree

Tools

TMS software

Microsoft Office

Job description

IEL seeks a Client Relations Specialist to support IEL customer credit and AR processes, including setting up new customers, processing credit increases, and assisting the sales team with accounts receivable. This role collaborates with 2–3 teammates in the Accounting Department and reports to the AR Manager.

Responsibilities include entering data in IEL's TMS, evaluating credit with Experian and internal tools, guiding invoice timing, and monitoring past-due accounts.