Credit Card Services Coordinator I

INTERNATIONAL BANK OF COMMERCE; San Antonio (TX); Hybrid; USD 36,000 - 58,000; Full time

Benefits offered by this job

Medical Plan

Employer Paid Life Insurance

Flexible Spending Program

401k

Profit Sharing Program

Vision, Dental, Disability

Tuition Assistance Program

Sick Leave

Vacation

Paid Holidays

Job summary

IBC Bank is seeking a Card Services Specialist I to oversee daily operations for the credit card program, including card inventory, vendor coordination, and issue resolution. You will balance card stock, respond to branch inquiries, and manage card requests and settlements, ensuring compliance with card guidelines.

You will interact with branch staff, manage reports, and provide printer and card service support, with a focus on accuracy and timely communication within a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• College diploma, some college or equivalent work experience preferred.
• Proficient with productivity tools including Word and Teams.
• Advanced Excel skills including pivot tables and formulae.
• Knowledge of Outlook.
• Typing skills to produce documents.

Responsibilities

• Supports daily operations for Instant Issue and Merchant programs and card portfolios.
• Manage printer balance reports and branch support inquiries.
• Research Debit Card, Prepaid and Card Services related products and services.
• Process card requests for all markets: maintenance, reactivation, limits, reloads, transfers, reorders.
• Log and destroy cards returned by mail or held mail per issuance guidelines.
• Provide branch telephone support for Card Services questions.
• Update inventory tracking reports for third-party card vendors.
• Review daily credit card wire settlements and process payments.
• Maintain daily, monthly, and quarterly management reports.
• Process debit card requests for all markets.
• Support Return Mail and incentive/referral payouts for merchants.

Skills

Coordination

Critical Thinking

Speaking

Time Management

Service Orientation

Writing

Systems Evaluation

Systems Analysis

Judgement and Decision Making

Education

High School Diploma or equivalent

College diploma or some college

Tools

Microsoft Word

Microsoft Teams

Microsoft Excel

Microsoft Outlook

Job description

IBC Bank is seeking a Card Services Specialist I to oversee daily operations for the credit card program, including card inventory, vendor coordination, and issue resolution. You will balance card stock, respond to branch inquiries, and manage card requests and settlements, ensuring compliance with card guidelines.

You will interact with branch staff, manage reports, and provide printer and card service support, with a focus on accuracy and timely communication within a fast-paced environment.