Switchware Card Administrator

INTERNATIONAL BANK OF COMMERCE

United States

On-site

USD 70,000 - 100,000

Full time

9 days ago

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Benefits offered by this job

Medical Plan

Employer Paid Life Insurance

Flexible Spending Program

401k

Profit Sharing Program

Supplemental Benefit Programs such as:

Tuition Assistance Program

Sick Leave

Vacation

Paid Holidays

Job summary

IBC Bank is seeking a Switchware Card Administrator to monitor Switchware/Informix/AIX environments and OnDot Card Control system, building strong relationships with CSFi, Jack Henry, NCR, Visa, and OnDot. You will support upgrades, test changes, and document results per Change Management policy.

The role requires critical thinking, attention to detail, and solid communication. You will help create reports and SQL scripts for issue investigation and system improvement, with after-hours support

Qualifications

Bachelor’s Degree in IT with 2 years in financial industry or 4 years Card Service experience.
Ability to write basic SQL scripts when required by the business
Knowledge of Informix 4GL and Informix SQL environments
Familiar with Software Development Life Cycle (SDLC) and Change Management procedures

Responsibilities

Monitor the IBC electronic funds transfer systems and their related components.
Provide subject matter expertise for transaction processing questions related to POS, ATM-initiated transactions and OnDot Card Control.
Plan, provision, and execute updates and upgrades to Switchware/Informix/AIX and OnDot environments in coordination with other groups.
Assist in troubleshooting card-related issues reported by Card Services.
Assist in gathering requirements, developing, testing, and implementing SQL scripts to satisfy requests or improve reliability.
Assist in administration of the Informix database server environment with vendor coordination.
Identify bottlenecks and bugs and devise mitigation solutions.
Help maintain the quality of the IBC Debit/ATM card systems.
Support after-hours outages or updates as needed.
Communicate effectively with team members, customers, management, and other IT groups.

Skills

ISO 8583

Debit card processing

EFT knowledge

Banking principles

MS Office

Education

Bachelor’s Degree in IT

Card Service experience

Tools

Informix 4GL

Informix SQL

Job description

IBC Bank successes are the result of an aggressive and innovative attitude. The bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

Employment Details

Time Type: Full time
Department: 862 Application Support
This is an in-office position.

Job Summary

The primary responsibility of the Switchware Card Administrator will be to monitor the IBC Switchware/Informix/AIX environments as well as the OnDot Card Control system. Building firm Relationships with the IBC vendors is paramount to the success of this position (CSFi, Jack Henry, NCR, Visa, OnDot). Assist in administering upgrades and patches under the guidance of the senior Administrator on the team. This will entail installing the release/patch to the test environment, test and document the results following the established Application Development Change Management Policy/Procedures. When concerns are brought to the attention of the team, critical thinking, attention to detail, communication and documenting the root cause and solution will be required. Assist in creating reports and databases when investigating any issues. A commitment to collaborative problem solving, sophisticated design, and maintaining a quality product is essential.

ESSENTIAL JOB FUNCTIONS

Monitor the IBC electronic funds transfer systems and their related components.
Provide subject matter expertise for transaction processing questions and issues related to Point of Sale (POS), ATM-initiated transactions and OnDot Card Control.
Plan, provision, and execute updates and upgrades to the Switchware/Informix/AIX and OnDot environments in coordination with other groups as necessary.
Assist in trouble shooting card related issues that are reported by the Card Services.
Assist in requirement gathering, develop, test, and implement SQL scripts to satisfy customer requests, or improve system reliability / efficiency.
Assist in the Administration effort for the Informix database server environment in coordination with the Informix vendor.
Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues.
Help maintain the quality of the IBC Debit/ATM card systems.
Will be required to assist after hours when major outages occur, or updates are implemented.
Communicate effectively with team members, customers, management, and other IT groups.

Skills

Proficient in ISO 8583 processing and electronic transfer, with a good knowledge of their ecosystems
Knowledge of Debit Card processing and lifecycle of these transaction types
Knowledge and understanding of Electronic funds transfer (EFT).
Knowledge of banking principles and concepts.
Knowledge of Microsoft Office products

Education & Qualifications

Bachelor’s Degree in a related Information Technology with 2 years’ experience in the Financial Industry OR 4 years of Card Service experience will be considered in place of a bachelor’s degree.
Ability to write basic SQL scripts when required by the business
Knowledge of Informix 4GL, Informix SQL environments
Familiar with Software Development Life Cycle process
Familiar with Software Development Change Management procedure

IBC Bank was founded in 1966 to meet the needs of small businesses in Laredo, Texas. The bank's success is a result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. Our commitment to "Do More" for the communities we serve permeates our company from top down. The success of IBC and it's 50 consecutive years of growth and profitability are due to strong leadership, customer centric business philosophy and our motto of "Doing More" in our communities.

Benefits