Payment Representative III

Scholastic Inc.; Jefferson City (MO); Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

Scholastic in Jefferson City, MO seeks a Payment Representative III to ensure PCI-compliant handling of credit card orders and secure token generation. The role involves processing orders received by email, fax, and mail, plus researching through Oracle and AS400 systems.

The candidate will assist with exception reporting, perform outbound clarification calls, and coordinate with internal teams to maintain rapid response levels while upholding confidentiality and data security standards.

Qualifikationen

• Reliable attendance and punctuality are important.
• Able to learn new skills quickly and retain information.
• Confidentiality required by PCI guidelines and security rules.
• Excellent written and verbal communication with team collaboration.
• Strong problem solving and multitasking across multiple systems.
• Experience with Oracle and AS400 is required; Salesforce/Demandware experience preferred.

Aufgaben

• Generate tokens for credit card orders received by email, fax, and mail.
• Redact credit card numbers and ensure PCI compliance.
• Process credit card exception reports and research orders in Oracle/AS400.
• Handle customer inquiries via calls, including outbound clarification calls.
• Coordinate with internal teams including NSO management and St. Charles Inside sales office.

Kenntnisse

Customer service

Communication skills

Attention to detail

Multitasking

PCI compliance

Problem solving

Decision making

Independent work

Typing/Office software

Tools

Oracle

AS400

Salesforce/Demandware

Outlook

Excel

Word

Jobbeschreibung

## Payment Representative IIIApply: Jefferson City, Missouri: Full time: Posted Today: R15831# **Job Description:**This position plays a key role in making sure Accounts Receivable is following the PCI guidelines working in a secured environment. All of the work is time sensitive and will need to be completed in a timely manner to meet department service level requirements.· This position will be responsible for generating tokens for all credit card orders we receive through email, fax and white mail. They will then be responsible for redacting the credit card number· Will assist in processing credit card exception reporting.· Will need to be able to research credit card orders through Oracle, the AS400 and other Web Based programs.· Will take incoming calls assisting customers with the credit card orders as well as make out bound clarification calls.· Communication includes internal transfer calls from other customer service agents as well as from our St Charles Inside sales office.· Will provide feedback to the NSO management team and perform other duties as required.# # **Qualifications**· Above average attendance preferred· Ability to learn new skills quickly and retain information learned· Confidentiality required.· Excellent written and oral communication skills with the ability to express thoughts clearly, know how to listen, and contribute in a team environment.· Excellent problem solving abilities.· Must be able to multi task and utilize multiple systems at a time.· Must be willing to make decisions and use judgment in resolving customer problems.· Work independently with high degree of accuracy and attention to detail.· Abide by strict Payment Card Industry (PCI) Compliance and Security Guidelines.· Computer skills, including website navigation and usage preferred.· Previous business phone etiquette is preferred.· Outlook, Excel and Word experience required.· Must pass back ground check.· Customer Service experience required.· Experience with Oracle and AS400 Required.· Demandware/Salesforce Experience Preferred.# # **Time Type:**Full time# # **Job Type:**Regular# **Job Family Group:**Cust Svc & Call Center