Payment Representative III

SI Scholastic Inc.; Missouri; On-site; USD 35,000 - 52,000; Full time

Job summary

Scholastic Inc. seeks a detail-focused Customer Service specialist to ensure PCI-compliant handling of credit card orders. You will generate tokens, redact numbers, and assist with exception reporting while researching orders in Oracle and AS/400.

The role includes inbound calls and outbound clarifications, with collaboration across customer service teams, and feedback to management. The position requires strong communication, confidentiality, and the ability to multitask across multiple

Qualifications

• Experience in customer service is required.
• Ability to maintain confidentiality and handle sensitive information.
• Excellent written and oral communication skills and the ability to listen and contribute in a team.
• Strong problem solving and multi-tasking abilities across multiple systems.
• Ability to work independently with high accuracy and attention to detail.
• Adherence to PCI compliance and security guidelines.

Responsibilities

• Generate tokens for all credit card orders received via email, fax, and mail.
• Redact credit card numbers after processing orders.
• Assist in processing credit card exception reporting.
• Research orders in Oracle, AS/400 and other web-based systems.
• Answer incoming calls and provide order assistance; make outbound clarification calls.
• Coordinate with internal transfer calls from customer service and the St Charles Inside Sales office.
• Provide feedback to NSO management and perform other duties as required.

Skills

Customer service experience

Written and verbal communication

Attention to detail

Team collaboration

Ability to learn quickly

Discretion and confidentiality

Decision making

Tools

Oracle

AS/400

Salesforce/Demandware

Excel

Outlook

Word

Job description

Job Description

This position plays a key role in making sure Accounts Receivable is following the PCI guidelines working in a secured environment. All of the work is time sensitive and will need to be completed in a timely manner to meet department service level requirements.

• This position will be responsible for generating tokens for all credit card orders we receive through email, fax and white mail. They will then be responsible for redacting the credit card number
• Will assist in processing credit card exception reporting
• Will need to be able to research credit card orders through Oracle, the AS400 and other Web Based programs
• Will take incoming calls assisting customers with the credit card orders as well as make out bound clarification calls
• Communication includes internal transfer calls from other customer service agents as well as from our St Charles Inside sales office
• Will provide feedback to the NSO management team and perform other duties as required

Qualifications

• Above average attendance preferred
• Ability to learn new skills quickly and retain information learned
• Confidentiality required
• Excellent written and oral communication skills with the ability to express thoughts clearly, know how to listen, and contribute in a team environment
• Excellent problem solving abilities
• Must be able to multi task and utilize multiple systems at a time
• Must be willing to make decisions and use judgment in resolving customer problems
• Work independently with high degree of accuracy and attention to detail
• Abide by strict Payment Card Industry (PCI) Compliance and Security Guidelines
• Computer skills, including website navigation and usage preferred
• Previous business phone etiquette is preferred
• Outlook, Excel and Word experience required
• Must pass back ground check
• Customer Service experience required
• Experience with Oracle and AS400 Required
• Demandware/Salesforce Experience Preferred

Time Type: Full time

Job Type: Regular

Job Family Group: Cust Svc & Call Center

Location Region/State: Missouri

EEO Statement

Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran. Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination. EEO is the Law Poster EEO Scholastic Policy Statement

Pay Transparency Provision Scholastic Corporation (NASDAQ: SCHL) is the world's largest publisher and distributor of children's books, a leading provider of core literacy curriculum and professional services, and a producer of educational and entertaining children's media. The Company creates quality books and ebooks, print and technology-based learning programs for pre-K to grade 12, classroom magazines and other products and services that support children's learning both in school and at home. With operations in 14 international offices and exports to 165 countries, Scholastic makes quality, affordable books available to all children around the world through school-based book clubs and book fairs, classroom collections, school and public libraries, retail and online. True to its mission of 97 years to encourage the personal and intellectual growth of all children beginning with literacy, the Company has earned a reputation as a trusted partner to educators and families.

Learn more at: www.scholastic.com.

We’re always looking for talented people to join Scholastic in instilling a love of reading and lifelong learning in children. At Scholastic, our benefit plans have been designed to be in line with market conditions and employee needs. Our plans provide flexibility and allow individuals a broad range of choices that can be tailored to meet each employee's needs. Scholastic is an Equal Opportunity Employer.