Credit Card Customer Service AM Shifts

Discover Financial Services; Honolulu (HI); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Paid parental leave

Paid time off

401(k) plan

Medical, dental, vision and Health SAV

STD, life, LTD and AD&D insurance

Recognition program

Education assistance

Commuter benefits

Family support programs

Employee stock purchase plan

Job summary

Discover Financial Services is seeking a customer care representative based in the Chatham customer care center. This on-site role handles routine customer service inquiries via telephone, digital or chat channels.

You will engage with customers in a fast-paced environment, address questions about rewards, accounts, and payments, and use scripts to troubleshoot while documenting interactions. The position offers hourly pay ($18.00–$21.75) with incentives, comprehensive benefits, and

Qualifications

• 1+ year of call center or customer service experience.
• High school diploma or GED.
• Excellent verbal communication and problem-solving skills.
• Comfortable multitasking and working in a fast-paced environment.
• Bonus points: experience with similar digital banking or payments roles.

Responsibilities

• Answer routine customer service inquiries and problems via telephone, online or chat.
• Use standard screens, scripts and procedures to respond and troubleshoot.
• Navigate computerized systems to address customer questions and document interactions.
• Handle risk and customer‑impacting issues and escalations as needed.
• Engage with over 100 customers per day in a fast‑paced, back‑to‑back call environment.
• Assist with reward redemptions, account updates, card activations, payments, lost or stolen cards, statements, APR inquiries, and credit line adjustments.

Skills

Verbal communication

Problem-solving

Multitasking

Education

High school diploma or GED

Job description

Job Overview

Discover Digital Banking and Payments is looking for a customer care representative based in the Chatham customer care center. This on‑site role handles routine customer service inquiries via telephone, digital or chat channels.

Schedule

Shift times: 8:00AM–4:30PM CST and 9:00AM–5:30PM CST, Monday–Friday with weekends. Start dates will begin on June17,2024.

Responsibilities

• Answer routine customer service inquiries and problems via telephone, online or chat.
• Use standard screens, scripts and procedures to respond and troubleshoot.
• Navigate computerized systems to address customer questions and document interactions.
• Handle risk and customer‑impacting issues and escalations as needed.
• Engage with over 100 customers per day in a fast‑paced, back‑to‑back call environment.
• Assist with reward redemptions, account updates, card activations, payments, lost or stolen cards, statements, APR inquiries, and credit line adjustments.

Qualifications

• 1+ year of call center or customer service experience.
• High school diploma or GED.
• Excellent verbal communication and problem‑solving skills.
• Comfortable multitasking and working in a fast‑paced environment.
• Bonus points: experience with similar digital banking or payments roles.

Compensation

Base pay ranges from $18.00 to $21.75 per hour; additional incentives may be provided as part of a market‑competitive total compensation package.

Benefits

• Paid parental leave
• Paid time off
• 401(k) plan
• Medical, dental, vision and Health Savings Account
• STD, life, LTD and AD&D insurance
• Recognition program
• Education assistance
• Commuter benefits
• Family support programs
• Employee stock purchase plan

Equal Opportunity Employer Statement

Discover is an equal‑opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other legally protected status. Discover complies with all applicable laws for qualified individuals with disabilities and provides reasonable accommodations upon request.