Credit Card Customer Service

Discover; Columbus (OH); Remote; USD 23,419 - 26,725; Full time

Benefits offered by this job

Paid Time Off

401(k) Plan

Medical, Dental, Vision Insurance

Job summary

A financial services provider is looking for a Credit Card Customer Service representative. This position can be remote or on-site in Columbus, OH. You will handle customer inquiries through various channels, providing support and problem-solving assistance. The ideal candidate has a high school diploma and strong verbal communication skills. This role offers competitive pay ranging from $17 to $19.40 per hour and includes benefits such as paid time off and a 401(k) plan.

Qualifications

• Must be comfortable working in a fast-paced environment handling multiple inquiries.
• Proven ability to handle customer service inquiries via various channels.

Responsibilities

• Handle routine customer service inquiries via phone, digital or chat.
• Manage and escalate customer-impacting issues.
• Utilize computerized systems for troubleshooting customer questions.

Skills

Excellent verbal communication

Problem-solving skills

Multi-tasking

Education

High School Diploma or GED

Job description

Join to apply for the Credit Card Customer Service role at Discover

Join to apply for the Credit Card Customer Service role at Discover

Discover. A brighter future.

We offer 100% remote, combo, or on site - it’s your choice!

Discover. A brighter future.

We offer 100% remote, combo, or on site - it’s your choice!

And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a $60 monthly payment to offset remote work expenses.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description

Our next classes start in September of 2025.

We’ve Got You Covered With a Variety Of Shifts. We Are Currently Hiring For Schedules With Start Times That Range Between The Following Hours

• 10:00 AM - 12:30 PM EST (DE, PA, NJ, MD, OH)
• 8:00 AM - 10:30 AM MDT (UT)
• 7:00 AM - 9:30 AM MST (AZ)
  
  

Note: Shifts are Monday - Friday with weekends as assigned

What You'll Do

• Responsible for handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills.
• These routine customer service inquiries require the use of standard screens, scripts and procedures.
• Navigates a computerized system for responding and/or troubleshooting to customer questions.
• Must have excellent verbal communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.
• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
• If working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 100 MBPS download/10 MBPS uploads from your internet provider. A wired connection is required.
• We’ll provide you with all the equipment you need! Monitors, laptop, keyboard, mouse, headset, and amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!
  
  

How You'll Do It

• Assists over 100+ customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat
• Brings empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processes credit line increase and decrease requests
• Utilizes multiple systems to respond to, troubleshoot and document customer inquiries
• Leverages 2 standard screens, verbatim scripts and procedures
• Builds the Discover Financial brand by providing industry-leading care and innovative solutions
  
  

Qualifications You'll Need

Preferred Requirements

• H.S. Diploma or GED
• 1+ years Customer service
• Current DHL Experience
  
  

Physical And Cognitive Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally. Ability to communicate in written form.
  
  

This position also requires completion of a series of activities designed to evaluate specific skills, knowledge, and qualifications related to this position.

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

#INDDFS

#ZRDFS

#Remote

#BI-Remote

A credit screening may be required for some roles within Discover Home Lending.

Application Deadline

The application window for this position is anticipated to close on Aug-17-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation

The base pay for this position generally ranges between $17.00 to $19.40. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan
  
  

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover, a division of Capital One, N.A., is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [e-mail]. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

At Discover, we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicant’s qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check, and we follow all applicable local laws, including the Los Angeles County Fair Chance Hiring Ordinance (LA County Fair Chance).

Positions marked as remote eligible are limited to remote locations within the country in which the position is based.

Applicants must be 18 or older at the time of hire.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Financial Services, Banking, and Hospitality

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