Credit Card Customer Care Specialist I

JPMorganChase; Orlando (FL); On-site; Full time

Benefits offered by this job

Comprehensive health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

A leading financial services firm in Orlando is seeking a Credit Card Customer Service Account Specialist I to provide exceptional service and support for various financial products. This role involves managing inbound calls, building customer relationships, and utilizing communication and multitasking skills. Ideal candidates have a high school diploma, relevant experience, and strong problem-solving abilities. Join a team dedicated to customer satisfaction and financial solutions.

Qualifications

• At least 1 year of experience in phone or face-to-face customer support.
• Ability to manage complex customer interactions with empathy and sound judgment.
• Proficient in using technology for communication and problem-solving.

Responsibilities

• Handle a high volume of inbound calls, delivering support for financial products.
• Interpret customer needs and provide insights.
• Navigate multiple computer systems efficiently.

Skills

Communication skills

Customer interaction skills

Multitasking skills

Problem-solving skills

Computer literacy

Education

High school diploma or GED

Job description

A leading financial services firm in Orlando is seeking a Credit Card Customer Service Account Specialist I to provide exceptional service and support for various financial products. This role involves managing inbound calls, building customer relationships, and utilizing communication and multitasking skills. Ideal candidates have a high school diploma, relevant experience, and strong problem-solving abilities. Join a team dedicated to customer satisfaction and financial solutions.