Credit Card Collections Specialist I

JPMorgan Chase & Co.; Tempe (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

JPMorganChase in Tempe, AZ is seeking a Collections Specialist I to be the first point of contact for clients and provide exceptional service on a range of financial products. You will handle inbound calls, build relationships, and offer practical solutions in a fast-paced call center environment.

The role emphasizes effective communication, multitasking, and adherence to established procedures, with opportunities to grow within a dynamic team and contribute to customer retention and company

Qualifications

• Minimum 1 year of experience in phone or face-to-face settings.
• Ability to multitask with computer systems while maintaining accuracy.
• Strong empathy, composure, and judgment in complex customer interactions.
• Willingness to learn products and adapt to routine processes.

Responsibilities

• Handle high-volume collections calls; deliver support for financial products.
• Use customer service skills to interpret needs and provide actionable solutions.
• Navigate multiple computer systems efficiently and with resilience.
• Work independently and with teammates to meet targets.
• Follow regulatory and departmental procedures.
• Treat customers with respect and respond with empathy.

Skills

Communication

Negotiation

Information gathering

Decision making

Education

High school diploma or GED

Job description

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

As a Collections Specialist I within JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.

Job responsibilities

• Manages a high volume of inbound/outbound Collections calls (potentially over 100 daily), delivering comprehensive support for financial products.
• Utilizescustomer service expertise to interpret needs and deliver continuous insights.
• Navigatesmultiple computer systems with efficiency, demonstrating adaptability and resilience.
• Excelsboth independently and collaboratively, driving team success and achieving goals.
• Followsall regulatory and departmental practices and procedures diligently.
• Takes ownership of each customer interaction while treating them with respect and responding with empathy.

Required qualifications, capabilities, and skills

• Communication, negotiation, information gathering, and decision-making skills.
• Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately.
• Ability to manage complex customer interactions using empathy, composure, and sound judgment.
• Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments.
• Adaptability and efficiency in fast-paced, dynamic, and results-driven environments.
• Ability to solve problems and effectively present and explain solutions.
• Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals.
• Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting.
• High school diploma or GED required.

Preferred qualifications, capabilities, and skills

• Developing ability to use data to understand issues and opportunities.
• Developing skills in using AI technology for automation and prompt writing.

Work Schedule

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.