Creator Success & Retention Lead — Remote

Infomediji; United States; Remote; USD 60,000 - 110,000; Full time

Benefits offered by this job

Remote-first

Flexible hours

Unlimited DeoVR Premium

Independent contractor

Job summary

Infomediji, in partnership with DeoVR, is seeking a Creator Partnerships lead to guide creators from onboarding through activation, optimize onboarding flows, and shape a thriving creator community across US and EU markets.

You will own retention metrics, run growth campaigns, build a Creator Ambassador Program, and collaborate with cross-functional teams to improve creator experience while operating as a remote contractor.

Qualifications

• Relevant experience in creator economy, content platforms, social media, or digital media ecosystems.
• Experience in creator partnerships, community management, customer success, or lifecycle and retention-focused roles.
• Fluent English (B2+).

Responsibilities

• Guide creators from onboarding to first upload, first payout, and full activation on the platform.
• Build and optimize onboarding flows, educational materials, FAQs, and live support touchpoints.
• Own creator retention metrics (D30 / D90 / D180) and proactively manage lifecycle health.
• Identify at-risk or inactive creators and run structured reactivation and win-back campaigns.
• Act as the primary contact for creators, especially premium and high-potential partners.
• Run regular 1:1s, check-ins, and structured growth reviews with creators.
• Design and execute co-marketing campaigns with creators across US and EU markets.
• Build and scale a Creator Ambassador Program and support creator-led growth initiatives.
• Develop and maintain an active creator community space to drive engagement and advocacy.
• Collect and synthesize creator feedback and bring insights to Product, Content, and Leadership teams.
• Collaborate cross-functionally with Acquisition, Product, Marketing, Finance, and Content Review teams to improve end-to-end creator experience.

Skills

Creator economy

Community management

Customer success

Retention analytics

Job description

Infomediji, in partnership with DeoVR, is seeking a Creator Partnerships lead to guide creators from onboarding through activation, optimize onboarding flows, and shape a thriving creator community across US and EU markets.

You will own retention metrics, run growth campaigns, build a Creator Ambassador Program, and collaborate with cross-functional teams to improve creator experience while operating as a remote contractor.