Top Creator Management Associate (Contractor)

United States Digital Space LLC; United States; Hybrid; USD 34,000 - 55,000; Part time

Job summary

United States Digital Space LLC seeks a Top Creator Management Associate (Contractor) to support our mission in San Francisco or Los Angeles. This role focuses on account management and success for top creators, driving data-backed solutions and opportunities.

You will own growth for 100–150 creators, run cohort sessions and 1:1 strategy with priority partners, and collaborate with product teams to improve tools and processes. A BA/BS and 3+ years in customer success are required.

Qualifications

• BA/BS degree or higher is required.
• 3+ years in customer success, partnerships, or partner/account management with revenue retention/growth in a B2B2C or B2B SaaS environment.
• 2+ years in the creator space influencing creator success.
• Expertise in using data and analytics to develop insights for decision making.
• Excellent communication and presentation skills; must share and pitch ideas to partners and potential partners.
• Analyze creator cohort performance and engagement through data-driven research.
• Experience influencing customer behavior to drive success through coaching and training.
• Curious, empathetic, and confident offering strategic advice in short interactions.

Responsibilities

• Own growth strategy for a portfolio of 100–150 creators, segmenting by opportunity and risk.
• Design and run 1:many programming — cohort sessions, office hours, workshops, and templated growth plays.
• Lead high-value 1:1 strategy sessions with priority creators to grow their communities and revenue.
• Build data-backed growth recommendations from creator performance data and track outcomes.
• Respond to inbound questions with speed and clarity, helping creators feel heard.
• Identify trends and feedback to improve product and processes.
• Champion partner feedback to product teams to enhance tooling.
• Collaborate cross-functionally to improve the creator experience.

Skills

Customer success

Partnerships

Account management

Data analytics

Communication

Education

BA/BS degree or higher

Job description

the company is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their communities and build a lasting business including: paid memberships, free memberships, community chats, live experiences, and selling to fans directly with one-time purchases.

Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:

• $10 billion+ generated by creators since the company's inception
• 60 million+ free new memberships for fans who may not be ready to pay just yet, and
• 10 million+ fans paying each month for exclusive access to creators' work and community.

We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Top Creator Management Associate (Contractor) to support our mission.

This role is based in San Francisco or Los Angeles and is starting at 20 hours per week.

About the Team

The Top Creator Management team oversees and drives platform satisfaction and growth for the highest impact and highest potential creators on the company. You’ll report to the Head of Top Creator Management.

About the Role

This fast paced and high-impact role requires a great level of complex problem-solving with both internal and external key partners. You’ll be responsible for the account management & success top partners and driving data-backed solutions and opportunities.

• Own growth strategy for a portfolio of 100–150 creators, segmenting your book by opportunity and risk so effort lands where it drives the most impact
• Design and run 1:many programming — cohort sessions, office hours, workshops, and templated growth plays — as the primary way you reach your portfolio
• Lead high-value 1:1 strategy sessions with priority creators to grow their communities, increase revenue, and deepen use of the company's tools
• Build data-backed growth recommendations from creator performance data, and track outcomes against clear goals
• Respond to inbound questions with speed and clarity, helping creators feel heard and supported
• Share updates and learning resources in ways that stay personal and actionable at volume
• Identify trends, common issues, and feedback across your book, and escape them as product and process improvements
• Champion partner feedback to product teams to improve internal and external tooling
• Collaborate cross-functionally to continuously improve the creator experience
• Keep systems and documentation current to support smooth handoffs and knowledge sharing across the team

About You

• BA/BS degree or higher
• 3+ years in customer success, partnerships, or partner/account management, accountable for the success of existing customers, long-term ongoing 1:1 relationships, and revenue retention/growth in a B2B2C or B2B SaaS environment.
• 2+ years in the creator space influencing creator success
• Expertise in using data and analytics to develop insights for decision making.
• Excellent communication and presentation skills; must share and pitch ideas to partners and potential partners
• Analyze creator cohort performance and engagement through data-driven research, diagnostics, and benchmarking.
• Experience influencing customer behavior to drive success through effective change-management practices, coaching, and training
• Curious, empathetic, and confident offering strategic advice in short, focused interactions
• Track record of revenue and product‑adoption growth within a medium- to large- strategic portfolio.
• Patient, creative, adaptable, strategic, data-driven, collaborative, and tech + AI savvy.
• High operational rigor - disciplined CRM usage, cadence execution, and follow‑through.

Growth & Learning Opportunities

• Understand the complex business models of top‑earning creators and identify new monetization levers.
• Hone advanced relationship‑building skills with multifaceted creator teams.
• Deepen expertise in community engagement, fan conversion, and membership economics.
• Play a key role in shaping a product‑led company’s feature set for the creator economy

About the company

the company powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

• Put Creators First | They’re the reason we’re here. When creators win, we win.
• Build with Craft | We sign our name to every deliverable, just like the creators we serve.
• Make it Happen | We don’t quit. We learn and deliver.
• Win Together | We grow as individuals. We win as a team.

We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you.

the company is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. If you need a reasonable accommodation during the interview process, please let us know via email at accomodations@the company.

the company offers a competitive benefits package including and not limited to salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.

the company operates under a hybrid work model, where employees based in office locations are expected to come into the office two days per week, excluding sick time and paid leave. The goal of this policy is to be intentional about the in-person time we spend together to strengthen the feeling of community at the company. Candidates outside of our office hubs are not expected to meet the same requirements.

At the company, we believe in fair and transparent pay. In compliance with New York and California pay transparency laws, we are sharing the expected salary range for this role.

The posted salary range is dependent on the location and the level. This range may encompass multiple levels within the role’s job family. The final offer will be based on candidate’s experience, skills, competencies, and geographic location, aligning with the appropriate job level within the company’s leveling framework. For remote employees located outside CA and NY, salary may vary based on location and local market conditions.

the company reserves the right to modify or update compensation and benefits at any time.