Creative Retail Food Service Manager — Cafeteria Ops Leader

Compass Group USA; Santa Clara (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

Bon Appetit Management Company seeks a Retail Manager to oversee the successful operation of Food & Nutrition Services retail/cafeteria under the direction of the Director of Dining Services.

The role requires overseeing staffing, training, cash controls, customer relations, and compliance with corporate policies while maintaining high service standards and cost controls across functions.

Qualifications

• B.S. Degree in Food Services Technology/Management or related field; or A.A. Degree plus three years of directly related experience preferred.
• Minimum of one to three years of retail operational foodservice management experience preferred, depending upon formal degree or training.
• Good knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, marketing and presentation.
• P&L accountability and contract-managed service experience is desirable.
• Experience with cash retail operations.
• Retail marketing experiences are highly desirable.
• Supervisory, leadership, management and coaching skills.
• Good communication skills both written and verbal.
• Ability to communicate on various levels to include management, customer and associate levels.
• Knowledge of financial, budgetary, accounting and computational practices.
• Proficient computer skills to include; various computer programs, Microsoft Office programs, e-mail and the Internet.

Responsibilities

• Plans and supervises special functions, maintains cash controls, payroll records, and oversees the hiring and training of our hourly team members.
• Ensures customer satisfaction and good public relations through the safe and efficient uses of resources.
• Directs staff to provide scheduled retail services in accordance with corporate policies and presentation standards.
• Trains staff in customer service, proper portioning, cashier skills, and safety/sanitation.
• Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.
• Communicates effectively with all team members, patients and families.
• Implements and maintains cash handling standards as outlined in the Corporate Policies and Procedures Manual to eliminate theft of services or Company funds.

Skills

Supervisory leadership

Coaching skills

Written and verbal communication

Financial, budgetary, accounting

Computers: MS Office, Internet

Cash retail operations

Retail marketing experience

P&L accountability

Knowledge of food/catering trends

Customer service excellence

Education

B.S. in Food Services Technology/Management

A.A. Degree + 3 years related experience

Job description

Bon Appetit Management Company seeks a Retail Manager to oversee the successful operation of Food & Nutrition Services retail/cafeteria under the direction of the Director of Dining Services.

The role requires overseeing staffing, training, cash controls, customer relations, and compliance with corporate policies while maintaining high service standards and cost controls across functions.