Hospitality-Driven Retail Dining Manager

Compass Group USA; Cleveland (OH); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

Bon Appétit is seeking an energetic and hospitality-driven Retail Manager to lead the daily operations of our retail dining locations. This role is responsible for delivering an exceptional guest experience while driving operational excellence, financial performance, team development, and adherence to Bon Appétit's culinary and service standards.

The ideal candidate brings a positive, service-focused mindset, thrives in a fast-paced environment, and has a passion for developing teams, creating

Qualifications

• Bachelor's degree in Hospitality Management, Food Service Management, Business, or a related field.
• 3+ years of foodservice, retail, hospitality, restaurant, or cafe management in a high-volume environment.
• Strong hospitality mindset with a genuine passion for guest service and team development.

Responsibilities

• Oversee day-to-day operations of multiple retail dining locations, ensuring outstanding service and guest satisfaction.
• Lead, coach, and develop frontline associates and supervisors to create a positive, engaging, high-performing team culture.
• Manage labor scheduling, staffing levels, and daily deployment to support business needs while maintaining labor efficiency.
• Ensure all locations meet food safety, sanitation, cleanliness, and workplace safety standards.
• Monitor POS systems, cash handling, and retail technology platforms for accuracy and efficiency.
• Maintain inventory controls, cash management, payroll administration, and operational reporting.
• Support recruiting, onboarding, training, performance management, and succession planning.
• Drive customer engagement and foster positive relationships with students, faculty, staff, and campus partners.
• Analyze financial performance metrics to improve sales, profitability, and guest satisfaction.
• Ensure compliance with company policies and local regulations.
• Partner with culinary, catering, and campus leadership on events and promotions.
• Complete required daily, weekly, and monthly reports on time.

Skills

Hospitality mindset

Guest service

Team development

Leadership presence

Communication

Problem-solving

Education

Bachelor's degree in Hospitality Management, Food Service Management, Business, or related field

Tools

POS systems

Labor scheduling platforms

Payroll systems

Microsoft Office

Job description

Bon Appétit is seeking an energetic and hospitality-driven Retail Manager to lead the daily operations of our retail dining locations. This role is responsible for delivering an exceptional guest experience while driving operational excellence, financial performance, team development, and adherence to Bon Appétit's culinary and service standards.

The ideal candidate brings a positive, service-focused mindset, thrives in a fast-paced environment, and has a passion for developing teams, creating