Creative Project Manager - CRM & Campaigns (Hybrid)

RAPP; Chicago (IL); Hybrid; USD 60,000 - 73,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

RAPP in Chicago is seeking a Creative Project Manager to lead integrated marketing and CRM campaigns across email, digital, and multi-channel initiatives, ensuring on-time, on-brand delivery. You will partner with creative directors, designers, copywriters, production teams, and analysts to translate briefs into compelling campaigns and maintain quality across channels.

The role blends creative, marketing, data, and tech, supports budget management and vendor relationships, and operates in a

Qualifications

• 3+ years of relevant experience managing projects (preferably within an interactive advertising or marketing agency environment).

Responsibilities

• Lead end-to-end execution of creative campaigns and multi-channel deliverables (email, CRM, web, social, display, direct mail)
• Oversee production workflows for creative assets including concepting, design, copywriting, motion graphics, and video production
• Manage creative resource allocation to ensure optimal talent deployment across projects
• Drive quality assurance processes including creative reviews, rendering QA, personalization testing, and compliance checks
• Provide support for creative standards, asset libraries, and production templates for consistency and efficiency
• Build strong collaborative relationships with internal teams and clients to align vision and drive innovation
• Coordinate resources and dependencies across creative projects to ensure seamless delivery and timeline adherence
• Ensure translation of client and business needs into creative briefs and direction that inspire creative teams
• Support Statements of Work (SOWs), estimates, and change orders
• Manage project budgets, track spend, forecast financials, and ensure delivery within scope
• Oversee vendor management, including cost tracking and integration into project plans
• Identify and drive process improvements to increase efficiency, scalability, and consistency
• Lead execution of email and CRM campaigns including lifecycle, triggered, and promotional programs
• Collaborate with marketing automation teams for build and deployment
• Oversee QA processes (rendering, personalization, links, dynamic content)
• Ensure proper segmentation, scheduling, and deployment readiness
• Partner with analytics to measure creative performance, learnings, and impact on campaign results
• Apply insights and creative learnings to drive continuous improvement of future campaigns and creative approaches
• Champion creative excellence, innovation, and operational best practices across the team
• Continuously improve workflows, tools, and ways of working
• Maintain documentation for processes, standards, and learnings
• Manage and provide support to creative team to promote best practices across the team
• Champion operational excellence, collaboration, and delivery quality

Skills

Project management

Communication

Creative design

Email marketing

CRM campaigns

Timeline management

Team collaboration

Job description

RAPP in Chicago is seeking a Creative Project Manager to lead integrated marketing and CRM campaigns across email, digital, and multi-channel initiatives, ensuring on-time, on-brand delivery. You will partner with creative directors, designers, copywriters, production teams, and analysts to translate briefs into compelling campaigns and maintain quality across channels.

The role blends creative, marketing, data, and tech, supports budget management and vendor relationships, and operates in a