CRM Account Manager - Client Growth & Campaigns

Adelphi Group; Chicago (IL); On-site; USD 55,000 - 70,000; Full time

Job summary

Omnicom in Chicago is seeking a Business Manager, CRM to be a key day-to-day partner for clients and internal teams, managing CRM programs from planning through execution. You will coordinate customer communications across email and SMS, maintain calendars, and drive timelines while ensuring high-quality client outcomes.

You will collaborate with CRM strategists, creative, analytics, and activation teams to bring lifecycle marketing and personalization best practices to life, while maintaining

Qualifications

• 2 to 4 years of experience in account management, CRM, digital marketing, agency account services, project management, or related fields.

Responsibilities

• Serve as a day-to-day contact for assigned CRM clients, building strong working relationships and maintaining consistent communication.

Skills

CRM management

Account management

Project management

Email marketing

SMS marketing

Client communications

Multichannel coordination

PowerPoint

Excel

Attention to detail

Tools

PowerPoint

Excel

Word

Job description

Omnicom in Chicago is seeking a Business Manager, CRM to be a key day-to-day partner for clients and internal teams, managing CRM programs from planning through execution. You will coordinate customer communications across email and SMS, maintain calendars, and drive timelines while ensuring high-quality client outcomes.

You will collaborate with CRM strategists, creative, analytics, and activation teams to bring lifecycle marketing and personalization best practices to life, while maintaining