CRM Campaigns Lead - Account Management & Growth

BBDO Worldwide; Chicago (IL); On-site; USD 55,000 - 70,000; Full time

Job summary

BBDO Worldwide in Chicago is seeking a Business Manager, CRM to partner with clients and internal teams, guiding CRM programs from planning through execution.

You will coordinate communications across email and SMS, manage calendars and timelines, and ensure on-time delivery while aligning with customer lifecycle marketing and CRM best practices.

Join a fast-paced team and help drive engagement, with strong organizational skills and the ability to manage multiple projects simultaneously.

Qualifications

• 2 to 4 years of experience in account management, CRM, digital marketing, agency account services, project management, or related fields.
• Strong organizational and project management skills with exceptional attention to detail.
• Ability to manage multiple projects and deadlines simultaneously in a fast-paced environment.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as day-to-day contact for assigned CRM clients, building relationships and maintaining communication.
• Manage CRM calendars and campaign schedules to ensure on-time delivery.
• Coordinate CRM communications across email and SMS channels.
• Develop project timelines and collaborate with internal teams to meet milestones.
• Lead internal status meetings and maintain project documentation and action items.
• Prepare client meeting agendas, presentations, and summaries.

Skills

CRM

Project management

Digital marketing

Account management

Tools

PowerPoint

Excel

Word

Project management tools

Job description

BBDO Worldwide in Chicago is seeking a Business Manager, CRM to partner with clients and internal teams, guiding CRM programs from planning through execution.

You will coordinate communications across email and SMS, manage calendars and timelines, and ensure on-time delivery while aligning with customer lifecycle marketing and CRM best practices.

Join a fast-paced team and help drive engagement, with strong organizational skills and the ability to manage multiple projects simultaneously.