Creative Production & Workflow Lead

mdg; Washington (District of Columbia); Hybrid; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Tuition Reimbursement

Paid Parental Leave

Life, Accident and Disability

Retirement with Company Match

Paid Time Off

Bonus up to 7.5%

Job summary

mdg is seeking a Creative Services Manager to move production from approved core creative through execution, on time and on budget. You will own assignments, track capacity, and handle rush requests while guiding production standards and workflow improvements.

This hybrid role supports our Operations & Strategy team, with in-office/show-site presence 2–3 days per week, ideally located in Washington, DC. You will manage freelancers and coordinate across design, copy, and production staff to keep

Qualifications

• Minimum of 5 years of agency experience trafficking and producing creative work across multiple clients and deadlines.
• Hands-on expertise with a work management platform, with Asana strongly preferred; other tools considered.
• Ability to estimate project scopes of work and time required to complete tasks.

Responsibilities

• Lead intake, assignments, and scheduling in Asana from request to delivery.
• Manage capacity, workload distribution, and resource gaps across the team.
• Coordinate with designers, copywriters, and production staff; track status and rush-work trends.
• Lead weekly trafficking meetings and adjust timelines with project managers and account teams.
• Establish and maintain production standards, templates, and specs for each deliverable type.
• Identify process inefficiencies and suggest improvements to increase efficiency and quality.
• Support the Operations & Strategy team and mentor freelancers as needed.

Skills

Project management

Communication

Problem solving

Multi-tasking

Negotiation

Education

Bachelor’s degree in graphic design or related field

Tools

Asana

Workfront

Monday.com

Workamajig

Job description

mdg is seeking a Creative Services Manager to move production from approved core creative through execution, on time and on budget. You will own assignments, track capacity, and handle rush requests while guiding production standards and workflow improvements.

This hybrid role supports our Operations & Strategy team, with in-office/show-site presence 2–3 days per week, ideally located in Washington, DC. You will manage freelancers and coordinate across design, copy, and production staff to keep