Creative Studio Ops Lead: Master Workflow

NemoursCareerSite; Wilmington (DE); On-site; USD 110,000 - 160,000; Full time

Job summary

Nemours in-house Creative Studio is seeking a Creative Operations Lead to manage intake, prioritization, and routing of creative requests. You will oversee timelines, dependencies, and end-to-end workflow while serving as the main liaison between creative teams and internal marketing stakeholders.

You will ensure adherence to established processes, optimize capacity across disciplines, and drive continuous improvements in operations, reporting, and vendor management in partnership with

Qualifications

• Bachelor's degree in marketing, communications, business administration, healthcare administration, or related field is required.
• CAPM or PMP certification; certification must be obtained within 12 months of hire if not held at time of employment.
• Project Management Professional (PMP) certification in creative operations, workflow management, or change management disciplines.
• Minimum of five years of experience in creative operations, creative services, traffic management, project management, or studio operations within a marketing, creative, or agency environment.
• Experience managing creative intake, prioritization, resource allocation, and deliverable timelines across multiple concurrent projects.
• Experience leading editorial review processes and editorial calendar management.
• Experience leveraging performance data, utilization reporting, and workflow metrics to inform resourcing and continuous improvement.
• Fluency with work management platforms such as Jira and knowledge of brand governance frameworks.

Responsibilities

• Coordinate creative project and request intake and route requests to appropriate resources based on priorities, capacity, and business needs.
• Partner with Creative Studio leadership to facilitate project and workflow prioritization and resource allocation decisions.
• Manage timelines, milestones, dependencies, and deliverables intake, scoping scheduling and resourcing and end-to-end workflow through final delivery.
• Serve as the primary liaison between Creative Studio teams and stakeholders, providing clear communication, status updates, and issue resolution.
• Ensure adherence to established creative processes, review workflows, and organizational governance requirements.
• Monitor team capacity and workload across creative disciplines to optimize resource utilization and delivery timelines.
• Identify operational challenges and recommend process improvements that enhance efficiency, transparency, and accountability across the studio.
• Support agency and vendor management, including project coordination, delivery oversight, and relationship management.
• Lead the Editorial Review Team, managing review workflows, content approvals, and editorial calendar planning to ensure timely execution.
• Partner with Project Services and Operations leadership to implement departmental initiatives, reporting, and workflow enhancements.
• Manage the studio’s operating budget.

Skills

Project management

Creative operations

Traffic management

Resource allocation

Editorial workflow

Education

Bachelor's degree in Marketing, Communications, Business Administration, Healthcare Administration, or related field

Master's degree in related discipline (preferred)

Tools

Jira

Job description

Nemours in-house Creative Studio is seeking a Creative Operations Lead to manage intake, prioritization, and routing of creative requests. You will oversee timelines, dependencies, and end-to-end workflow while serving as the main liaison between creative teams and internal marketing stakeholders.

You will ensure adherence to established processes, optimize capacity across disciplines, and drive continuous improvements in operations, reporting, and vendor management in partnership with