Sr Creative Operations Manager, Reputation Marketing & Insights

Amazon; Seattle (WA); On-site; USD 160,000 - 210,000; Full time

Job summary

Amazon Inc. Reputation Marketing & Insights Creative team is seeking a Sr Creative Program Manager to own the production model for how creative work is produced.

You will translate organizational goals into a concrete production framework, run it, and feed capacity, cost, and throughput signals to inform broader strategy. You will set the standards for production, drive cross-functional collaboration, explore how generative AI can augment output while maintaining quality, and lead the team

Responsibilities

• Execute the org's operations strategy within the creative-production domain — translate goals into a production model and deliver against them.
• Design, own, and improve the end-to-end creative production operating model — intake, prioritization, resourcing, workflow, review, and delivery.
• Set the standards, process, and quality bar for our project management and production outputs.
• Provide production-side inputs to operations planning — capacity forecasts, cost-per-asset, throughput data, and tradeoffs.
• Own capacity and resource planning across the team and external partners — forecast demand and allocate priorities.
• Select, implement, and own systems and tooling that run creative production and drive adoption.

Skills

Operations strategy

Production model design

Capacity planning

Budget & resourcing

Project management

Systems & tooling

Data-driven decisions

Cross-functional leadership

Job description

Are you energized by turning creative ambition into a system that reliably produces it? The Reputation Marketing & Insights Creative team is looking for a Sr Creative Program Manager to own the process and production layer of our operating model, systems, and output for how advertising creative actually gets made. You will report to the L7 Head of Creative, with a dotted line to the org-wide Operations lead. You will you translate org-level operational goals into a working creative production model, run it, and feed capacity, cost, and throughput signals back up to inform the broader strategy. A core part of the role is raising operational consistency across the wider organization.

In practice, you set the standards that the Creative team executes against. You make critical calls on how work flows, where capacity goes, and what "good" looks like operationally — decisions that shape long-term creative output and business outcomes.

This role sits at the intersection of marketing strategy and creative production. You thrive on ambiguous problems, lead cross-functional teams without owning the reporting line, and actively explore how generative AI can augment creative production — compressing timelines, expanding output, and lowering cost per asset without lowering the bar.

Key job responsibilities

• Execute the org's operations strategy within the creative-production domain — translating operating goals (efficiency, cost, scale, quality) into a concrete production model and deliver against them.
• Design, own, and continuously improve the end-to-end creative production operating model — intake, prioritization, resourcing, workflow, review/approval, and delivery.
• Set the standards, process, and quality bar for our project management and production outputs
• Provide the production-side inputs to org-level operations planning — capacity forecasts, cost-per-asset and throughput data, and resourcing tradeoffs — and translate those inputs into budget and resourcing decisions.
• Own capacity and resource planning across the team and external partners — forecast demand, allocate against competing priorities, and make the tradeoff calls when demand exceeds capacity.
• Select, implement, and own the systems and tooling that run creative production (project/asset management, workflow automation, reporting), and drive adoption across the team.
• Establish the metrics that define production health — throughput, cycle time, on-time delivery, rework, cost per asset — and use them to drive measurable improvement.