Creative Operations Lead – Staffing & Delivery

BPI Group; New York (NY); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Phone reimbursement

Sick leave

Parental leave

Job summary

BPI Group is seeking a Creative Operations Senior Manager to oversee day-to-day staffing, capacity planning, and resource management for our Creative department. You will work with Creative leadership and cross-functional partners to ensure efficient workflows, accurate allocations, and proactive staffing decisions.

You will partner with stakeholders across Client Services, Production, Finance, and Operations to maintain project health, forecasts, and staffing plans while driving continuous

Qualifications

• 5-7 years of experience in Creative Operations, Creative Services, project management, or a similar role within an agency or fast-paced creative environment.
• Strong experience partnering with Creative leadership and cross-functional teams to manage day-to-day operations of a busy creative department.
• Experience developing scopes of work, staffing plans, timelines, and estimates with a strong understanding of how creative work gets delivered.
• Strong commercial and financial awareness, including tracking scopes, budgets, burn, freelance spend, and project health.
• Experience managing creative workflows and processes from brief through delivery, identifying gaps and helping teams work more efficiently.
• Strong understanding of creative resourcing, including balancing staff and freelance talent against project needs, timelines, and budgets.

Responsibilities

• Manage day-to-day creative resource tracker, ensuring allocations, availability, and upcoming needs are accurate.
• Partner with Creative Operations and leadership to support staffing across projects and match skills to briefs.
• Collaborate with Account, Strategy, Production, and project leads to understand upcoming work and staffing requirements.
• Monitor capacity and utilization, flagging conflicts or under/over-allocation early.
• Lead weekly resource and staffing meetings with accurate allocations and follow-up on staffing changes.
• Coordinate freelance resource needs and onboarding extensions.
• Understand the creative team's skills, experience, and availability to inform staffing recommendations.
• Communicate staffing changes and ensure visibility across teams.

Skills

Creative operations

Project management

Staffing & resourcing

Budgeting & financial tracking

Cross-functional collaboration

Forecasting

Stakeholder management

Tools

PM tools

Job description

BPI Group is seeking a Creative Operations Senior Manager to oversee day-to-day staffing, capacity planning, and resource management for our Creative department. You will work with Creative leadership and cross-functional partners to ensure efficient workflows, accurate allocations, and proactive staffing decisions.

You will partner with stakeholders across Client Services, Production, Finance, and Operations to maintain project health, forecasts, and staffing plans while driving continuous