Creative Operations Lead - Staffing & Workflow

Bully-Pulpit-International; New York (NY); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401k match

Vacation time

Phone allowance

Unlimited sick time

Parental leave

Job summary

BPI is seeking a Creative Operations Senior Manager to drive day-to-day operations within the Creative department. You will ensure staffing, processes, information flow, and project health across teams, reporting to the Senior Director of Creative Operations.

You will partner with Creative leadership and cross-functional teams to keep work moving, identify risks early, and continuously improve how Creative operates at BPI.

Qualifications

• 5–7 years of experience in Creative Operations or similar roles within agency or fast-paced creative environments.
• Experience partnering with Creative leadership and cross-functional teams to manage day-to-day operations.

Responsibilities

• Manage and maintain the day-to-day creative resource tracker with allocations and upcoming needs.
• Partner with Creative Operations to staff projects with right people and skills.
• Work with Account, Strategy, Production and project leads to understand timelines and staffing needs.
• Monitor capacity and utilization; flag conflicts or gaps early.
• Lead weekly resource and staffing meetings and follow up on staffing changes.
• Coordinate freelance resource needs and onboarding extensions as needed.
• Understand team skills and availability to make staffing recommendations.
• Keep teams informed of staffing changes and provide clear visibility into assignments.
• Assist forecasting by looking ahead at pipeline and capacity needs.
• Improve resource management tools and processes for clarity and efficiency.

Skills

Creative Operations

Project management

Cross-functional collaboration

Budget tracking

Forecasting

Attention to detail

Job description

BPI is seeking a Creative Operations Senior Manager to drive day-to-day operations within the Creative department. You will ensure staffing, processes, information flow, and project health across teams, reporting to the Senior Director of Creative Operations.

You will partner with Creative leadership and cross-functional teams to keep work moving, identify risks early, and continuously improve how Creative operates at BPI.