Creative Operations - Senior Manager

Bully Pulpit International; New York (NY); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match 4%

Generous vacation

Phone reimbursement

Unlimited sick time

Paid parental leave 16 weeks

Job summary

Bully Pulpit International seeks a Creative Operations Senior Manager to support the day-to-day operations of the Creative department, ensuring our teams have the right people, processes, information, and support to deliver their best work.

Reporting to the Senior Director of Creative Operations, you will coordinate staffing, budgets, timelines, and project health with Creative leadership and teams across Client Services, Production, Resource Management, Finance, and Operations, including

Qualifications

• 5–7 years in Creative Operations or similar roles at an agency or fast-paced environment.
• Experience partnering with leadership and cross-functional teams to run busy creative departments.
• Experience developing scopes of work, staffing plans, timelines, and estimates.

Responsibilities

• Manage and maintain the day-to-day creative resource tracker with accurate allocations.
• Partner with Creative Operations and leadership to staff across projects.
• Collaborate with Account, Strategy, Production and project leads on upcoming work and staffing needs.
• Monitor capacity, identify conflicts, and flag gaps early.
• Lead weekly staffing meetings and follow up on staffing changes.
• Coordinate freelance resources and onboarding extensions as needed.
• Understand team skills and availability to inform staffing decisions.
• Keep teams informed of staffing changes and provide visibility into who is working on what.
• Forecast upcoming resource needs from the pipeline and capacity planning.
• Improve resource management tools and processes to aid decision making.

Skills

Creative operations

Staffing

Project management

Cross-functional collaboration

Forecasting

Resource management

Budget tracking

Stakeholder management

Organizational skills

Problem solving

Tools

PM tools

Resource mgmt software

Job description

The Impact You Will Make

The Creative Operations Senior Manager at BPI plays a critical role in supporting the day-to-day operations of the Creative department, helping ensure our teams have the right people, processes, information, and support to deliver their best work. Reporting to the Senior Director of Creative Operations, this role helps connect the dots across creative workflows, resourcing, scopes, budgets, timelines, and overall project health.

You’ll partner closely with Creative leadership and teams across Client Services,, Production, Resource Management, Finance, and Operations to keep work moving efficiently, identify needs and risks early, and continually improve how Creative works across BPI.

• Starting Salary Range: $90,000 - $100,000 (+ annual bonus)
• Expectation to work from one of our offices (Chicago, DC, NYC, SF, LA) at least 3 days a week

What the Day-to-Day Looks Like

• Manage and maintain the day-to-day creative resource tracker, ensuring allocations, availability, project assignments, and upcoming needs are accurate and up to date.
• Partner with Creative Operations and Creative leadership to support staffing across projects, helping match the right people and skill sets to the right briefs.
• Work closely with Account, Strategy, Production, and project leads to understand upcoming work, timelines, staffing requirements, and changes in project needs.
• Monitor creative capacity and utilization, identifying potential conflicts, gaps, or periods of over- and under-allocation and flagging them early.
• Lead weekly resource and staffing meetings by gathering information, maintaining accurate allocations, and following up on agreed staffing changes.
• Help coordinate freelance resource needs, including identifying when additional support may be required, tracking availability, and supporting onboarding and extensions.
• Build an understanding of the creative team — their skills, experience, interests, development goals, and availability — to help make thoughtful staffing recommendations.
• Keep teams informed of staffing changes and ensure Creative, Creative Operations, and project leads have clear visibility into who is working on what.
• Support forecasting of upcoming resource needs by looking ahead at the pipeline and helping identify where additional capacity or specific skill sets may be required.
• Help improve resource management tools, trackers, and ways of working, making it easier for teams to understand capacity and make informed staffing decisions.
  

What You Bring

• 5–7 years of experience in Creative Operations, Creative Services, project management, or a similar role within an agency or fast-paced creative environment.
• Strong experience partnering with Creative leadership and cross-functional teams to help manage the day-to-day operations of a busy creative department.
• Experience developing scopes of work, staffing plans, timelines, and estimates, with a strong understanding of how creative work gets delivered.
• Strong commercial and financial awareness, including tracking scopes, budgets, burn, freelance spend, and project health.
• Experience managing creative workflows and processes from brief through delivery, identifying gaps and helping teams work more efficiently.
• A strong understanding of creative resourcing, including balancing staff and freelance talent against project needs, timelines, and budgets.
• Excellent organizational skills with the ability to manage multiple projects, priorities, and stakeholders at the same time.
• Confidence working closely with Creative, Account, Strategy, Production, Finance, and Resource Management teams.
• A people-first approach to operations — able to bring structure and accountability without creating unnecessary process.
• A proactive, solutions-oriented mindset with the ability to spot potential issues early and help teams find practical ways forward.
• Experience with project management, resource management, and financial tracking tools, with an interest in continually improving how teams work.

BPI offers a wide range of benefits to U.S.-based employees, including100% company-paid medical, dental, and vision insurance, a 401(k) program with employer match up to 4%, generous time off for vacation, $50 monthly phone reimbursement, unlimited sick time, and 16 weeks of paid leave for new parents. BPI’s benefits prioritize employee wellness and progressive support to our diverse workforce.

We’re looking for all kinds of people.

We are an equal opportunity employer and make employment decisions based on individual commitment to excellence. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition or genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws.We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
BPI is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. We consider applications holistically and you may be just the right candidate for this role or another one of our openings!

Let’s keep in touch. Follow us on LinkedIn and Twitter at bpigroup.com