Creative Operations Lead: Staffing, Schedules & Delivery

Bully Pulpit International; New York (NY); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match 4%

Generous vacation

Phone reimbursement

Unlimited sick time

Paid parental leave 16 weeks

Job summary

Bully Pulpit International seeks a Creative Operations Senior Manager to support the day-to-day operations of the Creative department, ensuring our teams have the right people, processes, information, and support to deliver their best work.

Reporting to the Senior Director of Creative Operations, you will coordinate staffing, budgets, timelines, and project health with Creative leadership and teams across Client Services, Production, Resource Management, Finance, and Operations, including

Qualifications

• 5–7 years in Creative Operations or similar roles at an agency or fast-paced environment.
• Experience partnering with leadership and cross-functional teams to run busy creative departments.
• Experience developing scopes of work, staffing plans, timelines, and estimates.

Responsibilities

• Manage and maintain the day-to-day creative resource tracker with accurate allocations.
• Partner with Creative Operations and leadership to staff across projects.
• Collaborate with Account, Strategy, Production and project leads on upcoming work and staffing needs.
• Monitor capacity, identify conflicts, and flag gaps early.
• Lead weekly staffing meetings and follow up on staffing changes.
• Coordinate freelance resources and onboarding extensions as needed.
• Understand team skills and availability to inform staffing decisions.
• Keep teams informed of staffing changes and provide visibility into who is working on what.
• Forecast upcoming resource needs from the pipeline and capacity planning.
• Improve resource management tools and processes to aid decision making.

Skills

Creative operations

Staffing

Project management

Cross-functional collaboration

Forecasting

Resource management

Budget tracking

Stakeholder management

Organizational skills

Problem solving

Tools

PM tools

Resource mgmt software

Job description

Bully Pulpit International seeks a Creative Operations Senior Manager to support the day-to-day operations of the Creative department, ensuring our teams have the right people, processes, information, and support to deliver their best work.

Reporting to the Senior Director of Creative Operations, you will coordinate staffing, budgets, timelines, and project health with Creative leadership and teams across Client Services, Production, Resource Management, Finance, and Operations, including