Creative Operations

Zoom; Helena (MT); Hybrid; USD 98,000 - 226,000; Full time

Benefits offered by this job

Benefits program

Location-based compensation

Hybrid/Remote work options

Job summary

Zoom is seeking a Creative Workflow Lead to optimize how our brand creative teams move from concept to delivery. You will partner with designers, writers, video, and leadership to improve workflows, implement AI-powered tools, and ensure projects have the right inputs and resources.

You will build and maintain systems in Figma, Jira, and other collaboration platforms, balance priorities across initiatives, and drive efficiency while preserving high creative quality.

Qualifications

• Bachelor's in Design/Tech/related field with 5–8 years in creative operations or project management.
• Strong understanding of design and creative workflows, especially in Figma.
• Experience managing complex projects and multiple stakeholders.
• Build trust across internal and external teams; communicate clearly.
• Curiosity with AI tools and emerging tech to integrate into workflows.
• Proficient with Figma, Jira, Adobe Creative Cloud, and collaboration tools.

Responsibilities

• Manage creative workflows from intake to delivery, including scoping, resourcing, scheduling.
• Build deep relationships across teams and partners, align goals and timelines.
• Partner with designers to improve processes and remove roadblocks.
• Develop and implement AI-powered tools and automations to boost efficiency.
• Maintain systems in Figma, Jira, and other platforms for visibility and productivity.
• Evaluate emerging AI and creative tech, integrating into workflows.

Skills

Creative operations

Creative project management

Creative technology

Stakeholder management

AI fluency

Figma familiarity

Education

Bachelor's in Design/Tech/Related field

Tools

Figma

Jira

Adobe Creative Cloud

Job description

What you can expect

Build smarter ways for Zoom’s creative teams to work. Partner with designers, writers, video, and creative leadership to improve workflows, develop new tools and automation, and bring AI into the creative process. Help teams move from idea to delivery more efficiently while maintaining a high bar for creative quality.

About the Team

Our brand creative marketing team produces work that connects people to Zoom’s story. We collaborate daily across design, video, motion, and copy disciplines, as well as internal marketing partners and external agencies. We’re looking for a creative workflow lead who understands how creative teams work, can connect people, processes, and technology to make our work more effective.

Responsibilities

• Managing creative workflows from intake through delivery, including project scoping, resourcing, scheduling, and prioritization.

• Building deep relationships across internal teams and external partners, communicating with clarity and grace while aligning stakeholders around goals, expectations, timelines, and deliverables.

• Partnering with designers and creative teams to improve processes, remove roadblocks, and ensure projects have the right inputs and resources.

• Developing and implementing AI-powered tools, automations, and workflows that improve efficiency across the creative organization.

• Building and maintaining systems in Figma, Jira, and other creative collaboration platforms to improve visibility, organization, and team productivity.

• Evaluating emerging AI and creative technologies and identifying opportunities to integrate them into existing workflows. Evolving team tools, systems, and workflows to support a fast-moving creative organization.

What we’re looking for

• Have a Bachelor's in Design, Technology, Communications, Business, or a related field (or equivalent professional experience). With 5-8 years of experience in creative operations, creative project management, creative technology, or a related creative role.

• Demonstrate a deep understanding of design and creative workflows, particularly within Figma, and how designers and creative teams move from concept through final delivery.

• Have experience managing complex creative projects and stakeholders, balancing priorities, resources, timelines, and competing needs across multiple initiatives.

• Build trust and alignment across internal and external teams. Communicate with clarity, diplomacy, and grace, and comfortably navigate differing perspectives, priorities, and levels of seniority.

• Demonstrate curiosity and fluency with AI tools, automation, and emerging technologies, with the ability to turn new capabilities into practical creative workflows.

• Use Figma, Jira, Adobe Creative Cloud, and collaboration tools to organize and improve creative work. Experience building automated or AI-powered workflows is highly valued.

Salary Range or On Target Earnings:

Minimum:

$97,600.00

Maximum:

$225,700.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

Anticipated Position Close Date:

09/02/26

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement (https://www.zoom.com/en/trust/candidate-privacy-statement/) for more information of how we use your data.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines