Creative Account Manager: Client Relationships & PM

The Home Agency; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

IMA is a creative agency focused on connecting brands with people through advertising, packaging and retail activations. We are looking for a proactive Account Manager to build strong client relationships and help deliver effective creative work across a range of projects.

You will understand client needs, manage day-to-day communications and coordinate with creative, production and other agency teams to keep projects on brief, on budget and on schedule.

Qualifications

• Experience in account management or client services within a creative/marketing/advertising or media agency.
• Strong relationship-building and communication skills with clients and colleagues at different levels.
• Excellent organisation and project management, handling multiple priorities and deadlines.
• Understanding of creative project workflows from briefing to delivery with precise documentation.
• Commercial awareness and experience managing budgets, estimates and scope.

Responsibilities

• Manage day-to-day client relationships, respond to requests and communicate project updates clearly and professionally.
• Coordinate projects from brief through to delivery, ensuring objectives, timelines, budgets and deliverables are understood and agreed.
• Work closely with creative, production and account colleagues to develop solutions that meet client needs and maintain high standards of work.
• Prepare and manage briefs, timelines, estimates, status reports and other project documentation.
• Monitor project budgets and schedules, flag risks or changes early, and help resolve issues constructively.
• Gather client feedback, manage approvals and support the delivery of final assets, while strengthening client relationships and contributing to account growth.

Skills

Account management

Client communication

Project coordination

Budget management

Attention to detail

Job description

IMA is a creative agency focused on connecting brands with people through advertising, packaging and retail activations. We are looking for a proactive Account Manager to build strong client relationships and help deliver effective creative work across a range of projects.

You will understand client needs, manage day-to-day communications and coordinate with creative, production and other agency teams to keep projects on brief, on budget and on schedule.