Mid-Market Insurance Account Manager

IMA Financial Group; Chicago (IL); On-site; USD 100,000 - 200,000; Full time

Benefits offered by this job

Annual Performance Bonus

Stock Purchase

Medical Plans

Prescription Drugs

Dental

Vision

Family Assistance Program

FSA

HSA

Pre-Tax Parking Plan

401(k)

Life/AD&D

Accident

Critical Illness

Hospital Indemnity

Long Term Care

Short-term Disability

Long-term Disability

Business Travel Accident

Identity Theft

Paid Time Off

Flexible Work Options

Paid Holidays

Sabbatical

Gift Matching

Well-Being Stipend

Personal and Professional Development

Job summary

IMA Financial Group is seeking a skilled client services professional to manage day-to-day client requests within a Mid-Market or Emerging book. You will collaborate with the Account Executive on negotiations, submissions, and program design, while onboarding new clients and anticipating issues with underwriters.

You will prepare renewal materials, review quotes, and ensure accuracy of terms, pricing, and coverage.

Qualifications

• Ability to work within AMS and maintain data completeness standards
• Strong organizational skills
• Ability to work independently
• Ability to build underwriter and client relationships
• Ability to delegate to appropriate parties when necessary
• Experience with MS Office products required (PowerPoint, Outlook, Word, Excel)
• Holds or is pursuing general insurance designation (preferred)
• Some travel required (up to 20% depending on book of business & industry)
• Strong communication skills both written and verbal
• Professionalism
• Manage client relationships
• Agility/Flexibility
• Interpersonal skills
• Communicating

Responsibilities

• Supports and demonstrates IMA’s core values
• Values and understands the importance of diversity, equity, and inclusion among all IMA associates
• Serves as the day-to-day contact for all client requests within a book of business (primarily Mid-Market accounts OR Emerging accounts) with direction from the Account Executive and prepares (or delegates where applicable) all relevant renewal materials (Premium & loss summary, exposures, coverage comparison, premium & rate, etc.)
• Partners with AE on client interactions, negotiations, technical analysis, and program design
• Supports AE with new client onboarding
• Building ability to anticipate problems through client or underwriter communications or industry changes
• Using the client workbook, and under the direction of the Account Executive, creates the marketing submission and manages ongoing negotiations with carriers
• Receives quotes, reviews for accuracy and desired coverages, terms, pricing from submission, generates and populates the proposal, and sends to Account Executive for completion/review
• Receives policies, sends instructions to the applicable COE, and keeps COE abreast of any changes that occur during negotiations with ability to process the policy if needed
• Performs premium allocations, surplus lines template preparation, Certificate of Insurance request template preparation & master approval, on-demand certificates, basic contract reviews, policy endorsements, resolving coverage and premium discrepancy issues, and audits on expired and/or non-renewed policies

Skills

AMS data standards

Organizational skills

Independent work

Underwriter relationships

Delegation

Communication skills

Professionalism

Travel willingness

Client relationships

Agility/Flexibility

Interpersonal skills

Writing and verbal communication

Negotiation

Education

General insurance designation (preferred)

Tools

MS Office

PowerPoint

Outlook

Word

Excel

Job description

IMA Financial Group is seeking a skilled client services professional to manage day-to-day client requests within a Mid-Market or Emerging book. You will collaborate with the Account Executive on negotiations, submissions, and program design, while onboarding new clients and anticipating issues with underwriters.

You will prepare renewal materials, review quotes, and ensure accuracy of terms, pricing, and coverage.