Account Manager

IMA; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

IMA is a creative agency focused on connecting brands with people through advertising, packaging and retail activations. We are looking for a proactive Account Manager to build strong client relationships and help deliver effective creative work across a range of projects.

You will understand client needs, manage day-to-day communications and coordinate with creative, production and other agency teams to keep projects on brief, on budget and on schedule.

Qualifications

• Experience in account management or client services within a creative/marketing/advertising or media agency.
• Strong relationship-building and communication skills with clients and colleagues at different levels.
• Excellent organisation and project management, handling multiple priorities and deadlines.
• Understanding of creative project workflows from briefing to delivery with precise documentation.
• Commercial awareness and experience managing budgets, estimates and scope.

Responsibilities

• Manage day-to-day client relationships, respond to requests and communicate project updates clearly and professionally.
• Coordinate projects from brief through to delivery, ensuring objectives, timelines, budgets and deliverables are understood and agreed.
• Work closely with creative, production and account colleagues to develop solutions that meet client needs and maintain high standards of work.
• Prepare and manage briefs, timelines, estimates, status reports and other project documentation.
• Monitor project budgets and schedules, flag risks or changes early, and help resolve issues constructively.
• Gather client feedback, manage approvals and support the delivery of final assets, while strengthening client relationships and contributing to account growth.

Skills

Account management

Client communication

Project coordination

Budget management

Attention to detail

Job description

IMA is a creative agency built to create connections people buy into—emotionally and literally. From advertising and media to packaging and retail activations, we deliver work that earns attention and gives people a reason to choose your brand in moments that matter.

We are looking for a proactive Account Manager to build strong client relationships and help deliver effective creative work across a range of projects. You’ll understand client needs, manage day-to-day communications and coordinate with creative, production and other agency teams to keep projects on brief, on budget and on schedule. With a thoughtful, collaborative approach, the Account Manager will help ensure a positive client experience and work that meets both creative and commercial objectives.

What You’ll Get From Us

• The opportunity to work with a range of brands on impactful creative projects.

• A collaborative environment where ideas are shared, developed and brought to life together.

• The chance to build trusted relationships with clients and contribute to their business goals.

• Exposure to a broad mix of agency disciplines, including advertising, media, packaging and retail activations.

• A supportive team with opportunities to learn, grow and develop your account management skills.

What You’ll Be Doing

• Manage day-to-day client relationships, respond to requests and communicate project updates clearly and professionally.

• Coordinate projects from brief through to delivery, ensuring objectives, timelines, budgets and deliverables are understood and agreed.

• Work closely with creative, production and account colleagues to develop solutions that meet client needs and maintain high standards of work.

• Prepare and manage briefs, timelines, estimates, status reports and other project documentation.

• Monitor project budgets and schedules, flag risks or changes early, and help resolve issues constructively.

• Gather client feedback, manage approvals and support the delivery of final assets, while strengthening client relationships, improving ways of working and contributing to account growth.

What We’re Looking For

• Experience in account management or client services, ideally within a creative, marketing, advertising or media agency.

• Strong relationship-building and communication skills, with confidence working effectively with clients and colleagues at different levels.

• Excellent organisation and project management skills, including the ability to manage multiple priorities, meet deadlines and keep projects on track.

• A clear understanding of creative project workflows, from briefing and development through production and delivery, with strong attention to detail and accurate documentation.

• Commercial awareness and experience managing budgets, estimates and scope, alongside a proactive, solutions-focused approach when priorities change.

Our Values at IMA

• Own it - take responsibility when it matters.

• Build Trust - nurture honest, open, lasting relationships with colleagues and clients.

• Stay Hungry - keep learning, improving and staying curious.

These principles shape how we work - with each other, with clients, and with the world.

We welcome applications from people of all backgrounds, perspectives and experiences.