Account Manager

Wray Ward; Charlotte (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Wray Ward in Charlotte, NC seeks an Account Manager who partners with clients and leads projects from strategy through execution. You will nurture relationships, guide integrated marketing initiatives, and ensure delivery on strategy, time, and budget.

You will bridge clients and internal teams, drive collaboration, manage timelines and budgets, and help the agency deliver high quality work efficiently and profitably.

Responsibilities

• Client Leadership & Relationship Management: Build and maintain strong, trusted relationships with client contacts through proactive communication, responsiveness, and solution-oriented thinking
• Project & Workflow Management: Manage multifaceted projects and integrated campaigns from kickoff through final delivery, with detailed timelines, budgets, and resource plans
• Communication Skills: Exceptional written, verbal, presentation, and listening skills, with ability to communicate clearly and professionally across stakeholders
• Additional Responsibilities: Be a team builder and a team player, inspire strategic creative solutions, uphold agency brand and values

Job description

Description

The Account Manager serves as both a trusted client partner and operational lead, seamlessly guiding projects from strategy through execution. This role is responsible for cultivating strong client relationships, managing integrated marketing initiatives, and ensuring projects are delivered on strategy, on time, and on budget.

This individual acts as the central hub between clients and internal agency teams, balancing strategic thinking with exceptional project management and workflow leadership. They are expected to proactively solve problems, drive collaboration across departments, maintain clear communication, and ensure agency resources are aligned to deliver the highest quality work efficiently and profitably.

The ideal candidate is equal parts relationship builder, organizer, strategic thinker, project manager and natural leader — someone who thrives in a fast-paced agency environment and can confidently lead both clients and internal teams through complex, multifaceted projects and campaigns.

Essential Duties & Responsibilities as Account Manager

Client Leadership & Relationship Management

• Build and maintain strong, trusted relationships with client contacts through proactive communication, responsiveness, and solution-oriented thinking
• Serve as the day-to-day contact for assigned clients and projects under the tutelage of an Account Director
• Anticipate client needs and proactively address challenges to ensure a positive client experience
• Collaborate with the Account Management team to support client growth opportunities and long-term account health
• Continuously deepen understanding of clients’ businesses, industries, and marketing challenges
• Support Account Directors by presenting plans, recommendations, timelines, and project updates confidently and professionally to clients and internal stakeholders
• Act as the client advocate within the agency and the agency advocate within the client organization
• Ensure creative work remains aligned with client objectives, brand standards, and campaign goals
• Contribute ideas and recommendations that elevate the quality and effectiveness of the work

Project & Workflow Management

• Manage multifaceted projects and integrated campaigns from kickoff through final delivery
• Develop, manage, and maintain detailed project timelines, workflows, scopes of work, budgets, and resource plans
• Input assignments accurately into project management software tools and ensure they remain on schedule, and within budget parameters
• Partner closely with Creative, Strategy, Production, Media, and PR/Social teams to coordinate deliverables and drive seamless execution
• Collaborate with Resource Managers and Producers to ensure the right people are assigned to the right projects at the right time
• Manage approval processes and ensure all agency workflow standards and procedures are followed
• Maintain accurate project documentation, status reports, meeting notes, and project records
• Identify project risks, troubleshoot issues proactively, and recommend solutions
• Coordinate and facilitate key project meetings, status meetings, and cross-functional touchpoints
• Oversee production and out-of-pocket estimates alongside account and finance partners
• Monitor project profitability, utilization, and budget pacing

Communication Skills

• Exceptional written, verbal, presentation, and listening skills
• Ability to communicate clearly, confidently, and professionally with clients, leadership, and cross-functional teams
• Strong meeting facilitation and presentation capabilities in both formal and informal settings
• Ability to navigate challenging conversations with professionalism, composure, and diplomacy
• Skilled at managing communication across multiple stakeholders and priorities simultaneously

Additional Responsibilities

• Be a team builder and a team player
• Inspire a contagious passion for strategic creative solutions
• Model a conscientious, straightforward and dedicated work ethic — talk the talk and walk the walk
• Respect all equally, internally and externally
• Passionately uphold the agency brand, culture and values
• Collaborate among multiple departments effectively and efficiently