Crane Sales Support & Logistics Specialist

Tadano Pan America; Houston (TX); On-site; USD 55,000 - 63,000; Full time

Job summary

Tadano Pan America is seeking a Sales Support Specialist to back crane sales operations and align internal functions with customer expectations. You will manage the end-to-end order process, coordinate with the factory, and ensure accurate documentation and compliance.

Responsibilities include processing orders, communicating updates, coordinating change requests, and preparing margin analyses to support pricing decisions.

Qualifications

• Five years of experience in sales order administration, logistics, or related field.
• Strong knowledge of U.S. customs rules, import processes, and EPA considerations.
• Ability to read drawings, schematics, and equipment specifications.
• Proficient in Excel, Word, and Outlook; able to review pricing and margins.

Responsibilities

• Coordinate the full sales order process from factory placement to invoicing.
• Communicate order updates to internal teams and factory contacts.
• Manage customer change requests and track approvals with the factory.
• Process crane arrivals and necessary EPA and customs paperwork.
• Develop load plans and coordinate equipment availability with teams.
• Handle orders for crane accessories and related items.
• Prepare deal margin simulations and verify pricing and intercompany costs.
• Lead factory calls to review open orders and shipments.
• Maintain inventory and order reports, tracking vessel schedules and arrivals.
• Ensure complete crane order documentation for audit readiness.

Skills

Sales order coordination

SAP/ERP proficiency

U.S. Customs & EPA knowledge

Pricing & margins analysis

Reading technical drawings

Bilingual in JP/ES/PT/EN

Education

High school diploma or equivalent

Associate or Bachelor's degree in related field

Tools

SAP

Microsoft Office (Excel, Word, Outlook)

Job description

Tadano Pan America is seeking a Sales Support Specialist to back crane sales operations and align internal functions with customer expectations. You will manage the end-to-end order process, coordinate with the factory, and ensure accurate documentation and compliance.

Responsibilities include processing orders, communicating updates, coordinating change requests, and preparing margin analyses to support pricing decisions.