Crane Parts & Service Coordinator, Customer Focus

Lanco Group of Companies; Howell Township (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

Lanco Group of Companies is hiring for a role focused on sourcing and supplying replacement parts for industrial equipment, including cranes and construction gear. You will manage orders, provide quotes, and maintain strong customer and supplier relationships while ensuring accurate data entry for billing and compliance.

Responsibilities include expediting back orders, processing returns, pursuing new business opportunities, and delivering safety training as needed.

Qualifications

• Required: High School Diploma or equivalent.
• 5 years of industry related work history.
• Strong working knowledge of crane and construction equipment, customer service and parts procurement experience.
• Desired: Associates or Bachelor’s degree

Responsibilities

• Facilitate Parts Orders and Requests, including Sales, Service, and Procurement. Source and Supply Parts for both Internal and External Customers, researching and supply quotes as needed.
• Maintain strong Customer and Supplier relations providing updates on the status of orders and estimates. Provides customers with product support as needed.
• Expedite Back Orders for Parts and Open Sales Orders. Process Return Material when parts are ordered or shipped wrong.
• Ensure that data for all work orders, PO’s etc. has been entered accurately in order to bill for services rendered. Resolve any issues regarding credits or rebills.
• Pursue new Business Opportunities through up selling. Follows up and/or provide sales team and General Manager with information that could turn into additional sales
• Ensure compliance in all safety, health, and environmental regulations, policies and procedures for a goal of zero incidents and injuries
• Ensure compliance in all safety, health, and environmental regulations, policies and procedures for a goal of zero incidents and injuries; Assist in delivering required training to ensure that all coworkers have the necessary skills to perform their jobs properly and safely.
• Communicate consistently on all activities to appropriate individuals (internal & external).
• Maintain ongoing communication and adhere to all Companywide policies to eliminate and/or reduce exposure to liability.
• Special projects or work as assigned.

Skills

Customer service orientation

Parts procurement

Supervisory skills

Communication skills

Safety practices

Microsoft Office

Education

High School Diploma or equivalent

Associates or Bachelor's degree (desired)

Tools

Epicor E9 ERP

Job description

Lanco Group of Companies is hiring for a role focused on sourcing and supplying replacement parts for industrial equipment, including cranes and construction gear. You will manage orders, provide quotes, and maintain strong customer and supplier relationships while ensuring accurate data entry for billing and compliance.

Responsibilities include expediting back orders, processing returns, pursuing new business opportunities, and delivering safety training as needed.