Craft Party Host & Event Facilitator

Michaels Stores; Portland (OR); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Job summary

Michaels Portland is seeking an energetic events advocate to engage customers during in‑store events and to host crafts and children’s parties on weekends and evenings.

You will plan, coordinate, and facilitate events, demonstrate crafts, enroll guests in rewards programs, assist shoppers, and support store operations.

The role emphasizes friendly service, safety, and teamwork in a busy retail environment, with opportunities to contribute to omnichannel processes.

Qualifications

• Energetic and enthusiastic personality.
• Ability to handle job stress and interact effectively with guests of all ages and co-workers.
• Excellent people skills.
• Experience working with children and children's events.
• Strong communication skills (written, verbal, nonverbal) and listening.
• Organizational, interpersonal, and creative problem-solving skills.
• Retail or customer service experience required.

Responsibilities

• Plan, coordinate, and host events including children's birthday parties and other craft classes or events.
• Demonstrate and instruct party participants in the completion of craft projects; perform face painting and other activities.
• Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
• Communicate events with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
• Adjust plans and events based on client feedback and needs.
• Create backup or emergency plans to be executed as needed.
• Ensure client satisfaction for scheduled events.
• Uphold the company's cleanliness and safety standards; set up and clean before and after each event.
• Help customers shop, locate products, and provide them with solutions.
• Provide fast and friendly checkout experience.
• Engage customers on Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customer on Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking and planogram (POGs) processes.
• Complete merchandise recovery and maintenance.
• Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to SOPs and Company programs; comply with laws and policies.
• Interact with others in an accepting and respectful manner; promote a positive image and be a role model.
• Cross trained in Custom Framing selling and production.
• Participate in daily store cleanliness activities.

Skills

Energy & enthusiasm

People skills

Children events experience

Communication skills

Organizational skills

Creative problem-solving

Retail / customer service

Job description

Michaels Portland is seeking an energetic events advocate to engage customers during in‑store events and to host crafts and children’s parties on weekends and evenings.

You will plan, coordinate, and facilitate events, demonstrate crafts, enroll guests in rewards programs, assist shoppers, and support store operations.

The role emphasizes friendly service, safety, and teamwork in a busy retail environment, with opportunities to contribute to omnichannel processes.