CPU Cloud TAM: Onboarding & Growth

Vultr; United States; Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

100% company-paid insurance premiums

401(k) plan with matching

Professional development reimbursement

Paid time off + holidays

Sabbatical program every 5 years

Remote office setup stipend

Internet reimbursement

Gym membership reimbursement

Wellable subscription

Job summary

Vultr is seeking a CPU-focused Technical Account Manager to own post-sales technical relationships for a portfolio of customers. You will drive onboarding, oversee technical health, and ensure long-term value and growth using Vultr’s cloud compute and storage platforms.

You’ll combine deep technical know-how with a customer-centric approach to help architects optimize workloads, control spend, navigate roadmaps, and resolve complex issues with Support, Product, and Engineering.

Qualifications

• 3-5+ years in a TAM, Solutions Architect, Support Engineering, DevOps, or Technical Success role.
• Strong knowledge of Linux systems, virtualization, cloud networking, DNS, firewalls, load balancers and compute orchestration.
• Experience with containerization, CI/CD pipelines, and observability tooling. Kubernetes experience is essential.

Responsibilities

• Lead onboarding for new CPU customers: environment setup, architecture validation, networking configuration, and workload migration planning.
• Advise on best practices for compute, storage, snapshots, networking, security, HA/DR, and scaling.
• Review customer architectures and provide optimization recommendations to improve performance and reliability.
• Serve as the primary post-sales technical point of contact for assigned accounts; conduct regular technical reviews and QBRs.
• Coordinate internal escalations with Support, SRE, Networking, Engineering and Product to ensure timely resolution.
• Identify opportunities for customers to adopt additional compute types, storage offerings, networking features, and managed services; support expansion with Sales.

Skills

Linux systems

Virtualization

Cloud networking

DNS

Firewalls

Load balancers

Compute orchestration

Containerization

CI/CD

Observability tooling

Kubernetes

Tools

Kubernetes

CI/CD pipelines

Observability tooling

Job description

Vultr is seeking a CPU-focused Technical Account Manager to own post-sales technical relationships for a portfolio of customers. You will drive onboarding, oversee technical health, and ensure long-term value and growth using Vultr’s cloud compute and storage platforms.

You’ll combine deep technical know-how with a customer-centric approach to help architects optimize workloads, control spend, navigate roadmaps, and resolve complex issues with Support, Product, and Engineering.