Remote Technical Account Manager: Cloud & Infrastructure

Bazeta; United States; Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Insurance premiums paid

401(k) matching

Professional development stipend

Holidays and PTO

Remote office stipend

Internet reimbursement

Gym membership reimbursement

Wellable subscription

Job summary

Vultr seeks a Technical Account Manager in the United States to own post-sales technical relationships for customers using our CPU-based IaaS. You will drive onboarding, architecture guidance, optimization, and ongoing technical Reviews with cross-functional teams to ensure customer success and growth.

You will advocate for customers, coordinate escalations, and identify opportunities to expand usage of compute, storage, and networking offerings while maintaining strong relationships with

Qualifications

• 3–5+ years in a TAM, Solutions Architect, Support Engineering, DevOps, or Technical Success role.
• Strong knowledge of Linux systems, virtualization, cloud networking (VPC, BGP, Network design), DNS, firewalls, load balancers and compute orchestration.
• Significant hands on Kubernetes experience.
• Excellent communication, relationship-building, and executive presentation skills.
• Experience with IaaS pricing, billing, and usage optimization is a plus.

Responsibilities

• Lead onboarding for CPU customers: environment setup, architecture validation, networking configuration, workload migration planning.
• Advise on best practices for compute, storage, snapshots, networking, security, HA/DR, and scaling.
• Review customer architectures and provide optimization recommendations to improve performance and reliability.
• Serve as the primary post-sales technical point of contact for assigned accounts.
• Conduct regular technical reviews and QBRs to track progress, risks, consumption, and upcoming needs.
• Coordinate internal escalations to ensure timely resolution and document root cause, actions, and preventive plans.
• Identify opportunities for customers to adopt additional compute types, storage offerings, networking features, and managed services.
• Provide feedback to Product teams on compute, storage, and networking capabilities and participate in beta programs.

Skills

Linux systems

Cloud networking

Kubernetes

Containerization

CI/CD pipelines

Observability tooling

Communication skills

Job description

Vultr seeks a Technical Account Manager in the United States to own post-sales technical relationships for customers using our CPU-based IaaS. You will drive onboarding, architecture guidance, optimization, and ongoing technical Reviews with cross-functional teams to ensure customer success and growth.

You will advocate for customers, coordinate escalations, and identify opportunities to expand usage of compute, storage, and networking offerings while maintaining strong relationships with