CPT-11760 Customer Service Ticket Support & Order Documentation Virtual Assistant (Fully Remote)

20four7VA; United States; Remote; USD 28,000 - 50,000; Part time

Benefits offered by this job

Competitive rates

Weekly payments

Free training

Upskilling opportunities

Supportive community

Job summary

20four7VA is a global platform that connects businesses with independent contractors for remote administrative and customer service roles. Contractors receive free training, upskilling, and ongoing team support.

We are seeking individuals with strong written English, experience in ticket-based support, and the ability to manage high volumes of requests. Join a remote, collaborative community and enjoy weekly payments as an independent contractor.

Qualifications

• Experience in customer service or ticket-based support with strong written English.
• Ability to learn client systems quickly and work with high volumes of written requests.
• Proven attention to detail and reliability in a fast-paced support environment.

Responsibilities

• Handle routine customer service tickets for tracking inquiries and document retrieval.
• Retrieve and send order documents such as MTRs, COCs, and invoices via Zendesk.
• Document and close tickets, escalate complex issues to the customer service team.

Skills

Customer service

Written English

Attention to detail

Tools

Zendesk

Job description

• Handle routine customer service tickets for tracking inquiries and document retrieval.
• Retrieve and send order documents such as MTRs, COCs, and invoices via Zendesk.
• Document and close tickets, escalate complex issues to the customer service team.

Requirements:

• Customer service or ticket-based support experience with excellent written English.
• Proficiency in Zendesk and ability to learn client systems quickly.
• Attention to detail and comfort working with high volume of written requests.

What We Offer:

• Competitive rates and weekly payments for independent contractors.
• Free training and upskilling opportunities to enhance your skills.
• A supportive community and constant guidance from the team.

20four7VA

20four7VA is a global platform that matches businesses with independent contractors for remote administrative and customer service roles. The company provides free training, upskilling, and a vibrant support community for its contractors.