Inbound Customer Service & Dispatch Scheduling Virtual Assistant

Humamaria

United States

Remote

USD 21,000 - 28,000

Full time

14 days+

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Benefits offered by this job

Competitive rates

Weekly payments

Free training and upskilling

Constant support and guidance

Vibrant contractor community

Job summary

20four7VA seeks an experienced Business Support VA to manage inbound customer calls, booking, and technician scheduling for a Canadian mobile tire-service client. You will handle high-volume calls, coordinate appointments by location, and update service records, aiming to boost efficiency and service delivery while operating as an independent contractor.

The role requires excellent English, scheduling proficiency, and strong organizational skills, with work from a remote, flexible schedule (40

Qualifications

Inbound call-handling or customer-service experience required.
Excellent spoken English required.
Appointment scheduling experience strongly preferred.
Experience in a high-volume call environment preferred.
Strong organizational and multitasking skills required.
Familiarity with calendar, CRM, or dispatch systems preferred.
Automotive, mobile services, or field-service experience is a plus.

Responsibilities

Answer incoming customer calls professionally and promptly.
Gather customer information and requested service details.
Explain routine service and booking information using approved guidance.
Respond to standard appointment questions and customer concerns.
Escalate service issues or unusual requests when necessary.
Book service appointments in the scheduling system.
Review technician availability, locations, and existing appointments.
Schedule appointments considering geographic proximity and travel requirements.
Communicate schedule changes and booking information.
Help prevent scheduling conflicts and impractical assignments.
Confirm booking details and maintain accurate records.
Update customer information and service records.
Check technician status or en route as directed.
Track outstanding scheduling issues and follow-ups.
Coordinate with the VA team and follow procedures.

Skills

Inbound call-handling

Customer service

English proficiency

Appointment scheduling

High-volume environment

Organizational skills

CRM systems

Dispatch coordination

Calendar tools

Tools

CRM software

Dispatch software

Calendar tools

Job description

Title: CPT-11701Inbound Customer Service & Dispatch Scheduling Virtual Assistant

Independent Contractor – CPT-11701 Inbound Customer Service & Dispatch Scheduling Virtual Assistant/Business Support VA/Entry-Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A growing Canadian mobile tire-service company operating across multiple cities is seeking an experienced Business Support VA to manage incoming customer calls, appointment booking, technician scheduling, and related administrative coordination during a busy seasonal period.

The company operates with approximately 50 mobile technicians and requires an organized, customer-focused VA who can efficiently handle incoming requests and assign appointments based on technician availability and location.

The ideal candidate will bring excellent phone communication, prior inbound customer-service experience, strong scheduling skills, and practical judgment when coordinating mobile service appointments. The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high‑quality, task‑specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Inbound Calls & Customer Service

Answer incoming customer calls professionally and promptly
Gather customer information and requested service details
Explain routine service and booking information using approved guidance
Respond to standard appointment questions and customer concerns
Escalate service issues or unusual requests when necessary

Technician Scheduling & Dispatch Coordination

Book service appointments in the company's scheduling system
Review technician availability, assigned locations, and existing appointments
Schedule appointments with consideration for geographic proximity and reasonable travel requirements
Communicate schedule changes and relevant booking information
Help prevent scheduling conflicts and impractical technician assignments
Confirm booking details and maintain accurate appointment records

Operational & Administrative Support

Update customer information and service records
Check technician status or confirm whether technicians are en route as directed
Track outstanding scheduling issues and customer follow-ups
Coordinate with the existing administrative and VA team
Follow established procedures for routing questions and resolving routine scheduling problems
Provide updates regarding unresolved customer or technician matters

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

Previous inbound call-handling or customer-service experience required
Excellent spoken English required
Appointment scheduling or dispatch experience strongly preferred
Experience in a high-volume call environment preferred
Strong organizational and multitasking skills required
Familiarity with calendar, CRM, or dispatch systems preferred
Automotive, mobile services, or field-service experience is a plus

Work Schedule

Contracted Hours per Week: 40 Hours
Scheduled Working Days: Wednesday–Sunday (Off Monday and Tuesday)
Daily Working Time: 7:00 AM–4:00 PM (1-Hour Unpaid Lunch)

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

Contractors will operate under a Master Services Agreement and a Statement of Work
This is not an offer of employment; contractors are not employees of 20four7VA or any client
All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements