T-CPT-11717 IT Support Engineer Virtual Assistant

20four7VA; United States; Remote; USD 25,000 - 44,000; Full time

Benefits offered by this job

Competitive rates

Weekly payments

Free training and upskilling

Ongoing support and guidance

Job summary

20four7VA is seeking a remote IT support specialist to assist business clients worldwide. You will diagnose hardware, software, connectivity and system issues, administer Microsoft 365, and support network and firewall basics.

You'll use RMM platforms to monitor systems, document steps, and escalate complex problems to senior engineers when needed. Excellent written and spoken English and client-facing skills are essential for this role.

Qualifications

• Hands-on IT technical support experience.
• Microsoft 365 administration and troubleshooting experience.
• Strong troubleshooting and problem-solving skills.
• Excellent written and professional verbal English.
• Remote client-facing support experience.

Responsibilities

• Provide remote IT support to business clients.
• Troubleshoot common hardware, software, connectivity and system issues.
• Assist with Microsoft 365 user and account administration.
• Support basic network connectivity and firewall configuration.
• Use RMM platforms to monitor and support client systems.
• Document troubleshooting steps and maintain accurate system notes.
• Escalate complex technical problems to senior engineers when necessary.

Skills

IT support

Microsoft 365 administration

Troubleshooting

Remote support

English communication

Tools

RMM platforms

IT ticketing systems

Documentation tools

Firewall configuration tools

Job description

Responsibilities

• Provide remote IT support to business clients
• Troubleshoot common hardware, software, connectivity and system issues
• Assist with Microsoft 365 user and account administration
• Support basic network connectivity and firewall configuration
• Use RMM platforms to monitor and support client systems
• Document troubleshooting steps and maintain accurate system notes
• Escalate complex technical problems to senior engineers when necessary

Requirements

• Hands-on IT technical support experience
• Microsoft 365 administration and troubleshooting experience
• Strong troubleshooting and problem-solving skills
• Excellent written and professional verbal English
• Remote client-facing support experience

Preferred Qualifications

• Experience using RMM software
• Network and firewall administration experience
• Previous MSP or outsourced IT support experience
• IT ticketing and technical documentation experience
• Healthcare IT experience

Benefits

• Competitive rates
• Weekly payments
• Free training and upskilling
• Ongoing support and guidance

About the Company

20four7VA is an offshore contractor placement firm delivering remote services to clients worldwide, primarily in the United States, United Kingdom, Canada and Australia.