CPT-11709 Roofing Customer Service & Scheduling Virtual Assistant

20four7VA; United States; Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive rates

Weekly payments

Free training and upskilling

Job summary

20four7VA seeks a friendly front desk and customer service associate to handle inbound calls, schedule roof inspections and appointments, and enter accurate CRM notes. You will respond to routine emails and confirm visits while keeping organized records.

A bilingual Spanish-English edge is a plus, and CRM experience helps you hit the ground running. This role supports a California roofing contractor serving residential customers, with weekly payments and training opportunities.

Qualifications

• Customer service or front desk experience.
• Excellent spoken English and professional phone communication.
• Strong organization and ability to follow established procedures.
• CRM and customer data-entry experience preferred.
• Spanish-English bilingual communication is a plus.
• Construction, roofing, or home-services experience preferred.

Responsibilities

• Answer incoming customer calls and respond to routine inquiries.
• Schedule inspections and customer appointments using the company calendar and CRM.
• Contact customers to confirm upcoming appointments.
• Enter accurate customer information and communication notes into the CRM.
• Track cancellations and rescheduling requests.
• Respond to routine business emails using approved guidance.

Skills

Customer service

Front desk

Phone communication

Organization

CRM experience

Tools

CRM

Job description

Responsibilities

• Answer incoming customer calls and respond to routine inquiries
• Schedule inspections and customer appointments using the company calendar and CRM
• Contact customers to confirm upcoming appointments
• Enter accurate customer information and communication notes into the CRM
• Track cancellations and rescheduling requests
• Respond to routine business emails using approved guidance

Requirements

• Customer service or front desk support experience
• Excellent spoken English and professional phone communication
• Strong organization and ability to follow established procedures
• CRM and customer data-entry experience preferred

Preferred Qualifications

• Spanish-English bilingual communication
• Construction, roofing, or home-services experience

Benefits

• Competitive rates
• Weekly payments
• Free training and upskilling

About the Company

20four7VA places offshore independent contractors with clients worldwide. The client is an established California roofing contractor serving residential customers.