CPAP Client Care and Intake Specialist

Delmar Gardens; Chesterfield (MO); On-site; USD 35,000 - 48,000; Full time

Job summary

Delmar Gardens, a St. Louis-based family company, seeks a Client Care Specialist to support CPAP clients and referrals. You will field calls, handle order intake, verify patient information, and liaise with health professionals regarding prescriptions and documentation.

Knowledge of sleep therapy items and insurance guidelines is a plus. The role emphasizes teamwork, accuracy, and excellent customer service in a fast-paced environment.

Qualifications

• Experience assisting CPAP clients or medical equipment referrals preferred.
• Knowledge of sleep therapy items and insurance guidelines a plus.
• Strong communication and organizational skills required.

Responsibilities

• Field calls from patients and referral sources.
• Order intake and data collection.
• Verify order and demographic information with patients.
• Coordinate with referring health professionals regarding prescriptions and documentation.
• Verify insurance and obtain prior authorizations.

Skills

Attentiveness to customer needs

Clear communication

Teamwork

Multitasking

Problem solving

Customer-oriented

Job description

Delmar Gardens, a St. Louis-based family company, seeks a Client Care Specialist to support CPAP clients and referrals. You will field calls, handle order intake, verify patient information, and liaise with health professionals regarding prescriptions and documentation.

Knowledge of sleep therapy items and insurance guidelines is a plus. The role emphasizes teamwork, accuracy, and excellent customer service in a fast-paced environment.