CPAP Setup & Patient Support Specialist

Total Respiratory & Rehab; Escanaba (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

Total Respiratory & Rehab is seeking a patient-facing DME intake role in Michigan. You will greet patients, manage appointments and calls, and support CPAP equipment setup per manufacturer instructions.

The position emphasizes accurate documentation and adherence to privacy regulations. Responsibilities include basic CPAP setup, patient education, insurance verification, and collaborating with licensed clinicians.

Qualifications

• High school diploma or equivalent required.
• Prior DME intake, billing, or authorization experience preferred.
• Eligible to work in the United States.

Responsibilities

• Welcome patients and guests, check in for appointments, and manage a multi-line phone system.
• Provide basic CPAP equipment setup and demonstrate operation per written instructions.
• Assist with insurance verification, ordering, scheduling, and patient records.
• Refer clinical questions to licensed clinicians and follow company protocols.

Skills

Customer service

Phone etiquette

MS Office

Communication skills

Non-clinical CPAP setup

Education

High school diploma

Healthcare admin or business degree a plus

Tools

MS Office Suite

Job description

Total Respiratory & Rehab is seeking a patient-facing DME intake role in Michigan. You will greet patients, manage appointments and calls, and support CPAP equipment setup per manufacturer instructions.

The position emphasizes accurate documentation and adherence to privacy regulations. Responsibilities include basic CPAP setup, patient education, insurance verification, and collaborating with licensed clinicians.