Client Care Specialist/Intake Coordinator

Delmar Gardens; Chesterfield (MO); On-site; USD 35,000 - 48,000; Full time

Job summary

Delmar Gardens, a St. Louis-based family company, seeks a Client Care Specialist to support CPAP clients and referrals. You will field calls, handle order intake, verify patient information, and liaise with health professionals regarding prescriptions and documentation.

Knowledge of sleep therapy items and insurance guidelines is a plus. The role emphasizes teamwork, accuracy, and excellent customer service in a fast-paced environment.

Qualifications

• Experience assisting CPAP clients or medical equipment referrals preferred.
• Knowledge of sleep therapy items and insurance guidelines a plus.
• Strong communication and organizational skills required.

Responsibilities

• Field calls from patients and referral sources.
• Order intake and data collection.
• Verify order and demographic information with patients.
• Coordinate with referring health professionals regarding prescriptions and documentation.
• Verify insurance and obtain prior authorizations.

Skills

Attentiveness to customer needs

Clear communication

Teamwork

Multitasking

Problem solving

Customer-oriented

Job description

Description

Med Resources, the premier provider of CPAP and Home Medical Equipment in the Midwest and Georgia, is seeking a reliable, energetic individual to be a part of our outstanding team working with our CPAP clients and referrals. You will assist with Insurance qualifications, scheduling appointments with the Therapy team and educating clients and referrals on our outstanding Sleep therapy program and the use of CPAP Equipment.

Knowledge of sleep therapy items, Medicare, and insurance guidelines is a huge plus.

Key Skill Requirements:

• Attentiveness to customer needs


• Ability to communicate clearly and work as a team


• Ability to prioritize and manage multiple tasks


• Problem solving


• Detail-oriented


• Loves working with customers and referral sources

The Client Care Specialist position works as part of a team to serve our patients and referral sources. Job duties include, but are not limited to:

• Fielding calls from patients and referral sources


• Order intake


• Contacting patients to verify order and demographic info


• Contacting referring health professionals regarding prescriptions and documentation


• Insurance verification and requesting prior authorizations

Delmar Gardens is a family-owned, St. Louis-based company that has been serving the community for 60 years. Our diverse and unique mission and philosophy of Love, Care, and Understanding extend not only to our dear residents but equally to our invaluable staff.

The Delmar Gardens Family offers:

• Medical, Dental, and Life Insurance


• 401(K) with company match


• Vacation and Sick Time


• Tuition Assistance and Loan Forgiveness


• Daily pay

Affirmative Action/Equal Opportunity Employer/Minority/Female/Disabled/Veteran