Courtyard Boise Downtown - Front Desk Agent

Broadway-Hospitality,-LL; Boise (ID); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Comprehensive benefit package

Job summary

Courtyard by Marriott Boise, partnered with Block22 Companies, seeks a Front Desk Agent to deliver personalized service and set a seamless, elevated guest experience.

You will manage front desk operations, warmly welcome guests, assist with requests, and maintain lobby standards while staying informed about rates, discounts, and local events.

Shifts end at 10–11pm; must be 19+; experience in customer service preferred; professional appearance required.

Qualifications

• Must have excellent English communication skills read, write and speak fluently.
• Experience: Customer Service background preferred but not required.
• Ability to operate computer, cash register and calculator.
• Teamwork and independent problem solving.
• Professional image in appearance, dress, and behavior.
• Availability to work weekends and holidays.
• Evening hours: 2-10pm or 3-11pm.
• Applicants must be 19 years old or turn 19 within two months of employment.

Responsibilities

• Efficiently manages the operations of the front desk, ensuring minimal time for check in/out.
• Welcomes guests warmly and professionally.
• Directs guests to appropriate hotel staff for questions or requests.
• Maintains professionalism and tact in handling requests.
• Ensures prompt delivery of final bills to guests.
• Keeps lobby and shared areas neat and orderly.
• Keeps updated knowledge of hotel policies, rates, discounts, and events.
• Performs other duties as assigned.

Skills

Excellent English communication skills

Customer service experience

Job description

Description

Experts in the art of hospitality, Courtyard by Marriott and the Block22 Companies create memorable experiences. We are a destination for experiences beyond the ordinary, the heart of downtown Boise. As a Front Desk Agent at Courtyard, you’ll deliver personalized service with poise and professionalism, setting the tone for a seamless and elevated guest experience.

• Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout.
• Warmly and professionally welcomes all guests.
• Directs guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
• Treats requests with professionalism, tact, and a courteous manner.
• Ensures prompt delivery of final bills to guests.
• Ensures the lobby and shared areas are neat and orderly.
• Keeps updated knowledge of hotel policies including room rates, discounts, special offerings, and community events.
• Maintains knowledge of upcoming events, local area, and hotel offerings.
• Perform other job-related duties as assigned.

Requirements

• Must have excellent English communication skills and be able to read, write and speak fluently.
• Experience: Customer Service background preferred but not required.
• Ability to operate computer, cash register and calculator
• Ability to work well as part of a team or on your own and can solve problems independently
• Project a professional image at all times through appearance, dress, and behavior.
• Capability to manage multiple tasks simultaneously while maintaining attention to detail
• Availability to work weekends and holidays according to business needs.
• Hours: Evenings (2-10pm or 3-11pm)
• Applicants must be 19 years old or turn 19 within two months of employment

Physical Requirements:

• Ability to lift, carry and manipulate various items (ex: luggage) weighing up to 50 pounds.
• Prolonged periods of standing at front desk and working on a computer.

$16+ DOE

Block 22, LLC is proud to offer an award-winning, comprehensive benefit package to all full-time employees designed to support your health, well-being and future.

Successful candidates exhibit the core values of Teamwork, Respect, Integrity and Passion while delivering our core purpose of serving and inspiring our communities by creating memorable experiences through integrity and teamwork.