Hotel 43 Front Desk Agent (Part-time)

Hotel 43, LLC; Boise (ID); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits

Health and well-being support

Job summary

Hotel 43, LLC in downtown Boise invites you to join as a Front Desk Agent. You will greet guests, handle check-in/out, answer questions about amenities and directions, and maintain the lobby and gift shop with professionalism.

Candidates should have excellent communication, problem-solving and multitasking abilities, be able to work weekends/holidays, and deliver genuine hospitality. Previous customer service experience is a plus, and IT proficiency is expected to manage guest folios and

Qualifications

• Excellent written & verbal communication skills.
• Ability to problem solve & multi-task.
• Ability to work well independently, & as part of a team.
• Competent level of IT proficiency.
• Must be available on weekends & holidays.
• Previous experience in customer service is a plus.

Responsibilities

• Answer questions about hotel amenities, rooms, restaurants, and directions.
• Performs front desk duties including check-in, check-out, room assignments, and guest key issues.
• Verify charges, collect payment, and post to guest folio accurately.
• Assist coordination and support of other departments as necessary.
• Respond to guest complaints and resolve potential difficulties.
• Create, change, and understand guest & group reservations.
• Maintain front desk, lobby, and gift shop appearance and operations.
• Attend department trainings & meetings.
• Follow property standards, policies, and safety/health regulations.
• Provide genuine hospitality and exceptional customer service.
• Perform other duties as assigned.

Skills

Communication skills

Problem solving

Multitasking

Teamwork

IT proficiency

Stamina/standing

Weekend/holiday availability

Tools

Point-of-sale systems

Job description

Description

Experts in the art of hospitality, Hotel 43 and the Block22 Companies create memorable experiences. We are a destination beyond the ordinary, right in the heart of downtown Boise. As a front desk agent at Hotel 43, you’ll deliver personalized service with poise and professionalism, setting the tone for a seamless and elevated guest experience.

Responsibilities:

• Answer property questions; provide accurate information regarding hotel amenities, rooms, restaurants, and directions.
• Performs all front desk duties including check-in, check-out, room assignments, and guest key issues.
• Verify charges, collect payment, and post to the corresponding guest folio in an accurate and efficient manner.
• Assist in the coordination and support of other departments as necessary.
• Respond to guest complaints, creatively solve problems, and resolve potential difficulties.
• Create, change, and understand guest & group reservations.
• Maintain the appearance and operations of the front desk, lobby, and gift shop.
• Attend periodic department trainings & meetings.
• Complete all duties in accordance with property standards, company policies, and legal requirements regarding safety, health, and welfare of guests, employees, and the property.
• Provide genuine hospitality by engaging with guests, creating experiences, and delivering exceptional customer service.
• Perform other job-related duties as assigned.

Requirements

• Excellent written & verbal communication skills
• Consistent positive attitude
• Ability to problem solve & multi-task
• Ability to work well independently, & as part of a team
• Competent level of IT proficiency
• Ability to stand for long periods of time
• Must be available on weekends & holidays
• Previous experience in customer service is a plus

Physical Requirements

• Prolonged periods of standing at the front desk and working on a computer.
• Ability to lift, carry and manipulate various items (ex: luggage) weighing up to 50 pounds

Block 22, LLC is proud to offer an award-winning, comprehensive benefit package to all full-time employees designed to support your health, well-being and future.

Successful candidates exhibit the core values of Teamwork, Respect, Integrity and Passion while delivering our core purpose of serving and inspiring our communities by creating memorable experiences through integrity and teamwork.