Grove Hotel FULL TIME Front Desk Agent

The Grove Hotel - Boise; Boise (ID); On-site; USD 26,000 - 38,000; Full time

Job summary

The Grove Hotel, located in downtown Boise, is seeking a Front Desk Agent to deliver personalized, professional service and set the tone for a seamless guest experience.

You will welcome guests, manage check-in/out efficiently, know the local area, and assist with requests while adhering to hotel policies; weekend and holiday availability is required.

Qualifications

• Excellent interpersonal, verbal and written communication skills.
• Ability to manage guest interactions with poise and professionalism.
• Familiarity with Microsoft Office Suite and hotel software.

Responsibilities

• Efficiently manages the operations of the front desk, ensuring minimal time for check-in/out.
• Welcomes all guests warmly and professionally.
• Directs guests to appropriate staff for questions and special requests.
• Keeps lobby and public areas neat and orderly.
• Maintains knowledge of hotel policies, rates, discounts and local events.

Skills

Interpersonal skills

Verbal and written communication

Microsoft Office

Hospitality knowledge

Tools

Microsoft Office Suite

Job description

This job was posted by https://idahoworks.gov : For more information,

please see: https://idahoworks.gov/jobs/2593868 Description:

• Experts in the art of hospitality, The Grove Hotel and the Block22

Companies create memorable experiences. We are a destination for experiences beyond the ordinary, the heart of downtown Boise. As a Front Desk Agent at The Grove Hotel, youll deliver personalized service with poise and professionalism, setting the tone for a seamless and elevated guest experience.

Key Responsibilities:

• Efficiently manages the operations of the front desk, ensuring minimal time is required for check-in and checkout.
• Warmly and professionally welcomes all guests.
• Directs guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
• Treats requests with professionalism, tact, and a courteous manner.
• Ensures prompt delivery of final bills to guests.
• Ensures the lobby and shared areas are neat and orderly.
• Keeps updated knowledge of hotel policies including room rates, discounts, special offerings, and community events.
• Maintains knowledge of upcoming events, local area, and hotel offerings.
• Performs other related duties as assigned.

Requirements:

• Previous Experience In Hospitality Preferred.
• Excellent interpersonal, verbal and written communication skills.
• Exceptional organizational skills and attention to detail.
• Familiarity with local area with the ability to provide directions and maps to local attractions and destinations.
• Proficient with Microsoft Office Suite and industry related software.
• Availability to work weekends and holidays.

Physical Requirements:

• Prolonged periods of standing at front desk and working on a computer.
• Ability to lift, carry and manipulate various items (ex: luggage weighing up to 50 pounds).
• Successful candidates exhibit the core values of Teamwork, Respect, Integrity and Passion while delivering our core purpose of serving and inspiring our communities creating memorable experiences through integrity and teamwork.

Equal Opportunity Employer, including disability/protected veterans

Equal employment opportunity, including veterans and individuals with disabilities.

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