Court Case Navigator & Administrative Specialist

Pima County; Tucson (AZ); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Retirement Plan

Vacation, holidays, and sick leave

100% paid parental leave

Employer-paid Short -term Disability

Tuition Reimbursement

Health Wellness discount program

Mental and Behavioral Health Benefits

Paid Training with Advancement Opportu

56 hours of sick time accrued yearly

Job summary

Pima County Consolidated Justice Court is seeking a Court Case Management Specialist to provide hands-on public support, handle case processing, and deliver reliable administrative service in a busy court environment in Tucson, AZ.

You will handle customer inquiries in person and by phone, file and report case information, assist the public with PCCJC documents, and ensure compliance with court policies. A High School diploma and one year of customer service experience are required.

Qualifications

• High School diploma or equivalent and one year of customer service and/or office experience.
• OR any equivalent combination of experience, training, and/or education approved by Human Resources.

Responsibilities

• Provide customer service in person, over the telephone, by email, and/or by other technology approved by the court to determine the nature of business, assist the customer, and/or refer the customer to the appropriate division or individual;
• Receive, process, monitor, and disseminate court documents according to rules, policies, procedures, and statutes ensuring accuracy;
• Receive and process payments per minimum accounting standards;
• Follow through on court order completion paperwork to ensure appropriate court timelines are followed;
• Enter case information into department databases; update case information; research case inquiries to include case information, case status, and disposition;
• Scan court documents into the court’s case management system;
• Receive court documents; review, verify, and process documents; create case files;
• Process proofs, certificates, and registration from information received in-person or via the mail;
• Assist court customers with sensitive issues;
• Communicate case information effectively to partner agencies;
• May specialize in an assigned court services function such as the customer service window, information window, small claims, warrants, long forms, domestic violence, default, bonds, motions, garnishments, dispositions, dismissals, orders of protection, etc.

Skills

Customer service

Office experience

Education

High School diploma or equivalent

Job description

Pima County Consolidated Justice Court is seeking a Court Case Management Specialist to provide hands-on public support, handle case processing, and deliver reliable administrative service in a busy court environment in Tucson, AZ.

You will handle customer inquiries in person and by phone, file and report case information, assist the public with PCCJC documents, and ensure compliance with court policies. A High School diploma and one year of customer service experience are required.