Court Case Management Specialist

Pima County; Salem (OR); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Retirement Plan

Paid parental leave

Health benefits

Tuition Reimbursement

Training & advancement

Wellness program

Flexible schedules

Job summary

Pima County is seeking a Court Case Management Specialist to provide hands-on public support, detailed case processing, and dependable administrative service. The role involves substantial public contact in person and by phone, processing and reporting case information, and assisting with filing PCCJC documents.

Pay: $17.90 hourly. The position requires a high school diploma or equivalent and at least one year of customer service or office experience, with equal opportunity employment offered.

Qualifications

• High School diploma or equivalent and one year of customer service and/or office experience.
• Equivalent combination approved by HR.

Responsibilities

• Provide customer service in person, over the telephone, by email, and/or via technology to determine business needs and refer customers.
• Receive, process, monitor, and disseminate court documents according to rules and policies for accuracy.
• Receive and process payments per minimum accounting standards.
• Follow through on court order paperwork to ensure timelines are met.
• Enter case information into databases; update information; research inquiries for status and disposition.
• Scan documents into the court’s case management system.
• Review, verify, and process documents; create case files.
• Assist court customers with sensitive issues.
• Communicate case information to partner agencies.

Skills

Customer service

Data entry

Communication

Office experience

Education

High School diploma

Tools

Microsoft Office

Court management system

Job description

Job Description Summary

Play a key role in court operations through hands‑on public support, detailed case processing, and dependable administrative service. The Court Case Management Specialist provides a variety of customer service, administrative and clerical support for the Pima County Consolidated Justice Court. Includes considerable public contact in person and on the telephone, processing, filing, and reporting of case file information from enforcement agencies in accordance with strict Court policies and procedures. Assists the public with filing Pima County Consolidated Justice Court (PCCJC) documents and explaining procedures.

Pay: $17.90 hourly

Minimum Qualifications

High School diploma or equivalent and one year of customer service and/or office experience; OR any equivalent combination of experience, training, and/or education approved by Human Resources.

Licenses and Certificates

None required.

Essential Duties

• Provide customer service in person, over the telephone, by email, and/or by other technology approved by the court to determine the nature of business, assist the customer, and/or refer the customer to the appropriate division or individual;
• Receive, process, monitor, and disseminate court documents according to rules, policies, procedures, and statutes ensuring accuracy;
• Receive and process payments per minimum accounting standards;
• Follow through on court order completion paperwork to ensure appropriate court timelines are followed;
• Enter case information into department databases; update case information; research case inquiries to include case information, case status, and disposition;
• Scan court documents into the court’s case management system;
• Receive court documents; review, verify, and process documents; create case files;
• Process proofs, certificates, and registration from information received in-person or via the mail;
• Assist court customers with sensitive issues;
• Communicate case information effectively to partner agencies;
• May specialize in an assigned court services function such as the customer service window, information window, small claims, warrants, long forms, domestic violence, default, bonds, motions, garnishments, dispositions, dismissals, orders of protection, etc. (this list is illustrative and not all-inclusive).

Benefits

We offer exceptional benefits:

• Retirement Plan
• Vacation, holidays, and sick leave
• 100% paid parental leave
• Employer-paid Short -term Disability
• Tuition Reimbursement
• Health Wellness discount program
• Mental and Behavioral Health Benefits
• Paid Training with Advancement Opportunities
• Upon yearly anniversary, 56 hours of sick time accrued, less usage, may be rolled over to vacation time.

The Arizona Superior Court in Pima County and the Pima County Juvenile Court Center offer the same benefits as those offered to other employees working for Pima County. We offer a competitive benefits package to benefits eligible employees, which includes medical, dental, life insurance, flexible spending accounts, paid vacation and sick leave. Some benefits require contributions by employees in addition to contributions made by the employer. Please see the link below for a complete description of the offerings. Pima County Benefits Retirement Plan participation is mandatory for all eligible employees to include a mandatory pre‑tax pay deduction. Current rates can be viewed here: ASRS Contribution Rates Full‑time employees of government organizations may be able to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

We are an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, national origin, age, genetic information, disability, protected veteran status, political interest, or any other characteristic or category protected by local, state, or federal law.

Pima County stands out as an exceptional workplace, offering a supportive environment that fosters professional growth and personal satisfaction. As one of the largest employers in the region, Pima County prioritizes its commitment to creating a diverse and inclusive workplace, recognizing the unique contributions of each employee. Embracing innovation and collaboration, Pima County provides multiple opportunities in which individuals can make a meaningful impact on their community. One of the key advantages of working for Pima County is its comprehensive benefits package. Employees enjoy competitive salaries, generous health insurance coverage, and retirement plans that contribute to long‑term financial security. Pima County recognizes the importance of a healthy work‑life balance, offering flexible work schedules, a generous family leave policy and wellness programs that prioritize employee well‑being. Furthermore, Pima County takes pride in fostering a culture of continuous learning and development. Employees benefit from opportunities for professional advancement through training programs, workshops, and educational reimbursement programs. In addition, a County‑wide employee recognition program rewards employees who exemplify the County values of being accountable, respectful and ethical as well as providing great customer service. By joining Pima County, individuals become part of a dedicated team working towards a common goal: enhancing the quality of life for residents and building a vibrant future. Pima County is not just an employer; it’s a community that values its employees, encourages their growth, and invests in their success.