Court Case Management Specialist

Pima County; Tucson (AZ); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Retirement Plan

Vacation, holidays, and sick leave

100% paid parental leave

Employer-paid Short -term Disability

Tuition Reimbursement

Health Wellness discount program

Mental and Behavioral Health Benefits

Paid Training with Advancement Opportu

56 hours of sick time accrued yearly

Job summary

Pima County Consolidated Justice Court is seeking a Court Case Management Specialist to provide hands-on public support, handle case processing, and deliver reliable administrative service in a busy court environment in Tucson, AZ.

You will handle customer inquiries in person and by phone, file and report case information, assist the public with PCCJC documents, and ensure compliance with court policies. A High School diploma and one year of customer service experience are required.

Qualifications

• High School diploma or equivalent and one year of customer service and/or office experience.
• OR any equivalent combination of experience, training, and/or education approved by Human Resources.

Responsibilities

• Provide customer service in person, over the telephone, by email, and/or by other technology approved by the court to determine the nature of business, assist the customer, and/or refer the customer to the appropriate division or individual;
• Receive, process, monitor, and disseminate court documents according to rules, policies, procedures, and statutes ensuring accuracy;
• Receive and process payments per minimum accounting standards;
• Follow through on court order completion paperwork to ensure appropriate court timelines are followed;
• Enter case information into department databases; update case information; research case inquiries to include case information, case status, and disposition;
• Scan court documents into the court’s case management system;
• Receive court documents; review, verify, and process documents; create case files;
• Process proofs, certificates, and registration from information received in-person or via the mail;
• Assist court customers with sensitive issues;
• Communicate case information effectively to partner agencies;
• May specialize in an assigned court services function such as the customer service window, information window, small claims, warrants, long forms, domestic violence, default, bonds, motions, garnishments, dispositions, dismissals, orders of protection, etc.

Skills

Customer service

Office experience

Education

High School diploma or equivalent

Job description

Job Description Summary

Play a key role in court operations through hands-on public support, detailed case processing, and dependable administrative service. The Court Case Management Specialist provides a variety of customer service, administrative and clerical support for the Pima County Consolidated Justice Court. Includes considerable public contact in person and on the telephone, processing, filing, and reporting of case file information from enforcement agencies in accordance with strict Court policies and procedures. Assists the public with filing Pima County Consolidated Justice Court (PCCJC) documents and explaining procedures.

Job Description Summary

Play a key role in court operations through hands-on public support, detailed case processing, and dependable administrative service. The Court Case Management Specialist provides a variety of customer service, administrative and clerical support for the Pima County Consolidated Justice Court. Includes considerable public contact in person and on the telephone, processing, filing, and reporting of case file information from enforcement agencies in accordance with strict Court policies and procedures. Assists the public with filing Pima County Consolidated Justice Court (PCCJC) documents and explaining procedures.

Job Description

Pay: $17.90 hourly

Minimum Qualifications

• High School diploma or equivalent and one year of customer service and/or office experience; OR any equivalent combination of experience, training, and/or education approved by Human Resources.

Licenses And Certificates

• None required.

Essential Duties

• Provide customer service in person, over the telephone, by email, and/or by other technology approved by the court to determine the nature of business, assist the customer, and/or refer the customer to the appropriate division or individual;
• Receive, process, monitor, and disseminate court documents according to rules, policies, procedures, and statutes ensuring accuracy;
• Receive and process payments per minimum accounting standards;
• Follow through on court order completion paperwork to ensure appropriate court timelines are followed;
• Enter case information into department databases; update case information; research case inquiries to include case information, case status, and disposition;
• Scan court documents into the court’s case management system;
• Receive court documents; review, verify, and process documents; create case files;
• Process proofs, certificates, and registration from information received in-person or via the mail;
• Assist court customers with sensitive issues;
• Communicate case information effectively to partner agencies;
• May specialize in an assigned court services function such as the customer service window, information window, small claims, warrants, long forms, domestic violence, default, bonds, motions, garnishments, dispositions, dismissals, orders of protection, etc. (this list is illustrative and not all-inclusive).

Benefits

We offer exceptional benefits:

• Retirement Plan
• Vacation, holidays, and sick leave
• 100% paid parental leave
• Employer-paid Short -term Disability
• Tuition Reimbursement
• Health Wellness discount program
• Mental and Behavioral Health Benefits
• Paid Training with Advancement Opportunities
• Upon yearly anniversary, 56 hours of sick time accrued, less usage, may be rolled over to vacation time.

The Arizona Superior Court in Pima County and the Pima County Juvenile Court Center offer the same benefits as those offered to other employees working for Pima County. We offer a competitive benefits package to benefits eligible employees, which includes medical, dental, life insurance, flexible spending accounts, paid vacation and sick leave. Some benefits require contributions by employees in addition to contributions made by the employer. Please see the link below for a complete description of the offerings. Pima County Benefits Retirement Plan participation is mandatory for all eligible employees to include a mandatory pre-tax pay deduction. Current rates can be viewed here: ASRS Contribution Rates Full-time employees of government organizations may be able to receive student loan forgiveness under the Public Service Loan Forgiveness Program. For more information click Student Loan Forgiveness | Federal Student Aid.

We are an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, national origin, age, genetic information, disability, protected veteran status, political interest, or any other characteristic or category protected by local, state, or federal law.