Course Operations & LMS Support Specialist

Gamma Phi Omega International; Ann Arbor (MI); Hybrid; USD 52,000 - 76,000; Full time

Job summary

The University of Michigan School of Social Work in Ann Arbor seeks a Course Operations Specialist to provide technical and instructional support for course offerings across certificate, degree, and continuing education programs. The role is split between Learning Experience Design and Continuing Education, with leadership reporting lines to the LXD Lead and CE Director.

The ideal candidate will have academic technical support experience, familiarity revising courses, and support for learners in

Qualifications

• Bachelor’s degree in a field related to the work with at least 3 years of experience.
• Experience using online education platforms (Canvas/Canvas Catalog).
• Strong commitment to customer service and supporting learners.
• Knowledge of assessing learning outcomes and project outcomes.
• Strong organizational and communication skills.
• Demonstrated ability to collaborate in a team environment.
• Passion for teaching and learning innovation.

Responsibilities

• Manage learner enrollment and course registration processes.
• Provide technical assistance to learners and instructors.
• Coordinate with staff to create and update courses in Canvas/Canvas Catalog.
• Review accessibility of online content and ensure standards compliance.
• Track learner progress and verify program completion.
• Support live sessions and ensure recordings are made available to learners.

Skills

Bachelor's degree

Canvas/Canvas Catalog

Customer service

Learning outcomes assessment

Organization

Communication

Collaboration

Teaching and learning innovation

Education

Bachelor's degree in related field (e.g., educational technology, instructional design)

Tools

Canvas

Job description

The University of Michigan School of Social Work in Ann Arbor seeks a Course Operations Specialist to provide technical and instructional support for course offerings across certificate, degree, and continuing education programs. The role is split between Learning Experience Design and Continuing Education, with leadership reporting lines to the LXD Lead and CE Director.

The ideal candidate will have academic technical support experience, familiarity revising courses, and support for learners in